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IT Support Analyst – Lancashire
We’re looking for a proactive IT Support Analyst to provide high-quality technical support across the business. You’ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly.
Key Responsibilities*Deliver 1st/2nd line support via phone, email, and in person
*Manage and resolve support tickets, escalating when needed
*Install, configure, and maintain laptops, desktops, Macs, and software
*Troubleshoot hardware, software, and mobile device issues
*Maintain IT asset records and equipment storage
*Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS
*Assist with IT projects, system upgrades, and office moves
What You’ll Bring*Experience in IT support or service desk roles
*Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)
*Good understanding of PC hardware and basic networking
*Experience with ticketing systems (desirable)
*Relevant certifications (CompTIA, MCP) are a bonus
Skills*Excellent communication and customer service
*Proactive, hands-on approach
*Strong multitasking and prioritisation abilities
*Willingness to learn and develop
Benefits*Life insurance
*Cashback healthcare plan
*Retail and high street discounts
*Additional enhanced benefits with service
If you’re passionate about delivering great IT support and want to join a growing team, we’d love to hear from you. We welcome applicants from all backgrounds.
We’re looking for a proactive IT Support Analyst to provide high-quality technical support across the business. You’ll be a key point of contact for IT issues, helping maintain systems, support users, and keep our technology running smoothly.
Key Responsibilities*Deliver 1st/2nd line support via phone, email, and in person
*Manage and resolve support tickets, escalating when needed
*Install, configure, and maintain laptops, desktops, Macs, and software
*Troubleshoot hardware, software, and mobile device issues
*Maintain IT asset records and equipment storage
*Support Windows Server, Active Directory, DNS, DHCP, Group Policy, and DFS
*Assist with IT projects, system upgrades, and office moves
What You’ll Bring*Experience in IT support or service desk roles
*Strong Microsoft environment knowledge (Windows 10/11, Microsoft 365, Windows Server)
*Good understanding of PC hardware and basic networking
*Experience with ticketing systems (desirable)
*Relevant certifications (CompTIA, MCP) are a bonus
Skills*Excellent communication and customer service
*Proactive, hands-on approach
*Strong multitasking and prioritisation abilities
*Willingness to learn and develop
Benefits*Life insurance
*Cashback healthcare plan
*Retail and high street discounts
*Additional enhanced benefits with service
If you’re passionate about delivering great IT support and want to join a growing team, we’d love to hear from you. We welcome applicants from all backgrounds.
Interested? Please Click Apply Now!
