IT System Specialist Job at Norwich, Norfolk Full Time NEW

IT System Specialist – Scooterpac is looking for an IT System Specialist to join our team full-time, in this newly created role, at our Head Office in Lowestoft, Suffolk.

Fantastic company benefits include:

• Competitive Salary: £45,000 £50,000 per annum, depending on experience
• Holiday: 31 days including bank holidays.
• Employee extras such as: Pension scheme, provision of company lunches 4 days per week and Employee Assistance Programme, with opportunities for career growth + more!

About the role:

We are seeking a capable, proactive and driven IT System Specialist to join our growing business in a newly created, standalone role. This is a highly hands-on position where you will take ownership of all things IT – from maintaining day-to-day systems and providing internal support, through to developing and implementing new digital solutions using web technologies, apps, and emerging AI tools. This is a full-time onsite role working Monday to Friday, 8:00am 5:00pm. You must live within a commutable distance to Lowestoft as this is an office-based role.

Main duties and responsibilities:

• Set up, configure, and maintain IT hardware, systems, and user accounts, including permissions and access control
• Monitor and maintain network performance, connectivity, and security, troubleshooting issues to minimise downtime
• Implement and manage cybersecurity measures, ensuring data protection, GDPR compliance, and backup/disaster recovery processes
• Provide day-to-day IT support across hardware, software, and business systems, including installation, updates, and user assistance
• Support cloud platforms such as Microsoft 365 and Google Workspace, managing data storage, access, and security
• Develop and maintain website functionality, performance, usability, and overall user experience
• Explore, implement, and support AI tools to improve efficiency, automation, and business workflows
• Assist with planning, developing, and maintaining internal apps and digital solutions aligned to business needs
• Proactively monitor systems, resolve issues, and carry out routine maintenance, updates, and improvements
• Contribute to IT strategy and continuous improvement by recommending and implementing new technologies to support business growth

About you:

As an IT System Specialist, you will be proactive, hands-on, and forward-thinking, with experience in IT support, system administration, or a similar role. You will have a strong understanding of networks, hardware, and software systems, along with experience or interest in web development, app development, and emerging technologies such as AI. You will be confident working independently and managing multiple priorities, with a solid understanding of cybersecurity and data protection principles. Strong problem-solving skills, attention to detail, and a calm, methodical approach are essential, along with a friendly, can-do attitude and strong communication skills. You will also be able to work across teams, support non-technical users, and bring a proactive mindset focused on improving systems and processes, alongside strong organisational skills and the ability to perform well under pressure.

About Scooterpac:

Scooterpac is a fast-growing, forward-thinking company dedicated to delivering innovative mobility products that enhance independence and quality of life. We are industry leaders in innovation, customer experience, and long-term dealer partnerships.

If you have the relevant skills and experience for this IT System Specialist role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

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