IT Support Engineer Job at Lancaster Full Time

Job Description

Department: Technical Services / Service Desk

Job Title: IT Support Engineer (Schools)

Reporting to: Head of Support Services

Location: Lancaster (with travel to school sites in and amongst the Cumbria region – Kendal/Barrow)

Hours of Work: 37.5 hours per week

Holidays: 25 days + bank holidays

Benefits: Pension scheme, healthcare, training & development

Main Purpose of the Job

To deliver high-quality IT support and services across a portfolio of schools, providing a mix of on-site and remote support. The role includes troubleshooting, installations, project work, and contributing to continuous improvement of IT services within your allocated schools. Strong interpersonal skills and customer service are a must – a successful candidate will be skilled at building rapport with their regular customer base.

Key Tasks and Responsibilities

• Provide remote and on-site technical support to end users
• Log, manage, and resolve support tickets in line with SLAs
• Diagnose and resolve hardware, software, and network issues
• Attend scheduled school visits and respond to escalations
• Install and configure IT hardware, software, and network equipment
• Support Microsoft 365, Azure, and cloud environments
• Maintain Active Directory and core infrastructure services
• Create and maintain documentation and knowledge base articles
• Build strong relationships with clients and colleagues
• Assist with IT projects and deployments
• Follow company policies, procedures, and security standards

Skills and Experience

• Experience in IT support (education desirable)
• Strong troubleshooting and problem-solving skills
• Good knowledge of Windows OS and Microsoft 365
• Understanding of networking (TCP/IP, Wi-Fi, switching)
• Experience with Active Directory and user management
• Excellent communication and customer service skills
• Ability to manage workload and prioritise tasks
• Full UK driving license
• Have a clean enhanced DBS check (part of onboarding)

Personal Attributes

• Friendly and approachable
• Organised with strong time management skills
• Self-motivated and proactive
• Team player
• Willingness to learn and develop

Job Types: Full-time, Permanent

Pay: Up to £30,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Work Location: In person