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Full job description
Darlington (with occasional travel)
Full-time | Permanent 40 Hrs a week Monday to Friday.
About the Role
We are looking for a proactive and customer-focused IT Support Technician to join our IT team. This role is a blend of hands-on device provisioning and lifecycle management alongside core systems support, ensuring our users are equipped, connected, and supported to work effectively across multiple locations.
You will play a key role in maintaining endpoint devices, supporting Microsoft 365 services, and delivering a high-quality support experience across the business.
Key Responsibilities
Device Provisioning & Lifecycle Management
- Build, configure, and deploy laptops, mobiles, and other endpoint devices using standardised processes
- Manage device onboarding/offboarding, including user setup, asset allocation, and secure decommissioning
- Maintain device compliance using endpoint management tools (e.g. Intune or equivalent)
- Ensure timely patching, updates, and adherence to security policies
- Track and manage IT assets, maintaining an accurate inventory and audit trail
- Support hardware troubleshooting, repairs, and warranty processes
IT Support & Systems Administration
- Provide 1st/2nd line support for users across desktop, mobile, and cloud services
- Troubleshoot issues relating to:
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- Microsoft 365 (Exchange Online, Teams, SharePoint)
- Authentication and access (Entra ID / Active Directory)
- Network connectivity and peripherals
- Manage user accounts, permissions, and access requests in line with security policies
- Support shared services including printers, meeting room tech, and collaboration tools
- Assist with monitoring system performance and resolving incidents
Service Delivery & Continuous Improvement
- Log, manage, and resolve tickets within agreed SLAs
- Contribute to documentation, SOPs, and knowledge base articles
- Identify recurring issues and suggest improvements or automation opportunities
- Support IT projects such as system upgrades, migrations, and new technology rollouts
- Work closely with the wider IT team to maintain a stable and secure IT environment
Skills & Experience
Essential
- Experience in an IT support role (Service Desk or Desktop Support)
- Strong knowledge of Windows devices and Microsoft 365
- Experience with device provisioning and endpoint management (e.g. Intune, Autopilot, or similar)
- Good troubleshooting skills across hardware, software, and user issues
- Excellent communication and customer service skills
- Ability to prioritise workload and manage competing demands
Desirable
- Experience with Azure / Entra ID and Conditional Access
- Knowledge of ITIL or structured service management practices
- Exposure to security controls such as MFA, device compliance, or DLP
- Experience supporting multi-site environments
What Were Looking For
- A hands-on, reliable team player with a strong attention to detail
- Someone who takes ownership of issues and follows through to resolution
- A continuous improvement mindset with an interest in modern IT management practices
- A professional approach to working with users at all levels of the business
Why Join Us
- Opportunity to work in a modern, cloud-first IT environment
- Exposure to enterprise tooling (M365, endpoint management, security controls)
- Involvement in ongoing IT improvement and transformation initiatives
- Supportive team environment with opportunities for development
How to Apply
If youre passionate about technology and delivering excellent user support, wed love to hear from you.