Log In
Sign Up
Job description
Salary: from £45,000
Client Success Manager – Energy & Construction
Location: Livingston, Scotland
Salary: £45,000 base + up to £6,000 per annum in quarterly performance bonus
About the Company
Inbound Talent is proud to be recruiting on behalf of a leading Starlink Authorised reseller, provider of innovative connectivity solutions, including satellite internet (LEO), SD-WAN, private 5G, and wireless networking.
About the Role:
We are seeking a dynamic and experienced Client Success Manager (CDM) to join their growing team. This is a customer-facing role that will manage the end-to-end service experience for a portfolio of strategic on-land energy sector accounts. The successful candidate will act as the key point of contact for their customers, ensuring satisfaction, retention, and continued success.
In addition to traditional service delivery responsibilities, the CDM will play an active role in the sales lifecycle, helping to scope and price services, and ensuring smooth transitions from sales through to delivery.
What you’ll be doing:
- Act as the primary relationship manager for assigned strategic accounts, ensuring high levels of customer satisfaction, retention, and value delivery.
- Own and drive the service delivery lifecycle across departments (sales, projects, support, finance) to ensure outstanding service and alignment to customer expectations.
- Engage early in the sales process to support quoting and commercial scoping for existing customers.
- Work closely with the wider sales and delivery teams to ensure a smooth and joined-up customer experience from opportunity through to execution.
- Act as the customer’s advocate within the business, coordinating support, escalations, project timelines, service reviews, and reporting.
- Lead regular service reviews, provide performance reports, and identify opportunities for service improvement.
- Manage risk, issues, and escalations with a solutions-focused and customer-first approach.
About you:
- Proven experience in a Client Success Manager or Customer Success Manager role, with a minimum of three to four years within IT, telecoms, or managed services environments.
- A background in customer service, customer experience, or customer success within a sales-focused telecoms or managed services organisation is strongly preferred.
- Proactive, customer-focused, and able to work cross-functionally across multiple departments.
- Well-organised and able to manage multiple priorities and deadlines with minimal supervision.
- Familiarity with quoting tools, CRM systems (e.g., Zoho), and basic commercial processes.
- Experience within the energy or construction sectors is advantageous but not essential.
What’s in it for you:
- £45,000 annual base salary
- Quarterly performance-based bonus (up to £1,000 per quarter), based on retention KPIs
- Private medical insurance
- Genuine opportunities for professional development and progression
- The chance to work with cutting-edge connectivity solutions within a fast-growing, agile business
- A supportive team environment where your impact is truly valued
To apply for this position, please submit your CV to Inbound Talent.
*Please note: this is an onsite role, based in Livingston, Scotland. Applicants based outside of commutable distance to Livingston will not be considered.
VISA sponsorship is also not available fo this post. Applicant’s must have valid Right to Work in the UK.