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Full job description
Job Description
About the role
What you’ll be doing
Essential Skills / Experience
Desirable Skills / Experience
Our Package
Job Title: 2nd Line IT Engineering Professional (shift)
Req ID: 57490
Job Function: Service
Posting Start Date: 25/05/2026
Posting End Date: 08/06/2026
Division: UK Business
Job Location: GBR Sheffield Endeavour
Advertised Salary: Competitive
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About the role
Based in the UK Business IT Cloud Team, this role provides 2nd line support for cloud and hybrid infrastructure, ensuring secure, stable platforms for customer and internal services. It focuses on resolving escalated issues, maintaining service continuity, and delivering changes in line with agreed service levels to support business outcomes and customer experience. The role also prioritises customer needs, supports continuous improvement, and works with wider teams to keep services reliable, secure, and fit for purpose.
Please note you must either hold or be eligible for SC (Security Clearance) & NPPV 3 Clearance for this role, which will require a minimum of 5 years working history in the UK to be eligible.
What you’ll be doing
- Diagnose and resolve escalated technical issues from first line using structured troubleshooting and logical analysis
- Deliver fixes and changes in line with agreed processes and service level targets to maintain stability
- Support live services and onboarding activities, ensuring continuity and timely incident resolution
- Collaborate with internal teams, suppliers, and customers while managing a balance of planned and reactive work
Contribute to continuous improvement through knowledge sharing, skills development, and informed day-to-day decision-making
Essential Skills / Experience
- Demonstrates accountability and takes responsibility for actions and outcomes
- Focuses on customer needs and aims to deliver proactive, high-quality service
- Applies logical thinking to understand and work through complex challenges
- Works collaboratively across teams and supports shared goals and outcomes
Delivers against service level agreements, including in challenging or high-pressure situations
Desirable Skills / Experience
- Experience administering Windows Server and desktop operating systems
- Experience managing virtualisation platforms such as VMware vCenter/ESXi and Nutanix AHV
- Experience supporting enterprise storage solutions including HP 3PAR and NetApp SANs
- Experience working with Microsoft and cloud technologies such as Office 365, Azure, Entra ID, Intune, SCCM, and Citrix
- Experience supporting security, patching, and backup solutions including Infoblox, Ivanti, WSUS, and Commvault
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK
We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.
We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.