Education Support Team Manager Job at Birmingham Full Time NEW

Salary: Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906

Contract Type: Fixed Term Contract until July 2027

This is an exciting time to join the Student Administration sub-division of Registry, with two major programmes shaping the service. The University is approaching the go-live of its Student Records System (StARS), after which we will enter a critical early life support phase, embedding new processes and ways of working. In parallel, a significant University-wide Education Administration programme is underway, representing a major transformation in how education administration is delivered and helping to shape how education support operates across the University. The postholder will provide leadership to the Taught Student Administration team during this period of change, ensuring continuity of business-critical service delivery while supporting the adoption of new processes and working closely with stakeholders to resolve issues and drive continuous improvement.

At the University of Birmingham, students are at the heart of all we do. You will lead and manage a professional services team which is passionate about providing excellent administrative support for students and staff.

Duties may vary between teams, but you will be responsible for taking the lead in all aspects of administration supporting academic staff and the delivery of our teaching and research programmes for students.

You will oversee the delivery of all teaching and learning related activity within your designated service area. This will involve managing teams of Professional Services staff and working closely with key senior academic educational leads and the Professional Services network across your designated service area.

You will need to evidence: 

• Educated to Degree level (or equivalent level qualifications) – where no equivalent qualification is held, relevant work experience evidencing progression and development together with evidence of the transferable skills and ability to work at this level will normally be required
• Significant practical experience in a similar role
• A levels or an equivalent level 3 qualification, such as a Level 3 NVQ, or level 3 national diploma.
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications)

You will be: 

• Experienced in a role where you are expected to provide staff support, development, and motivation.
• Significantly experienced in communicating and collaborating with all levels of staff and able to demonstrate a proven ability to set and maintain standards for your designated service, communicating your own expectations and possibly the expectations of senior colleagues.
• Able to influence change and decision making by evaluating work and analysing the benefits, costs and risks of alternative scenarios.
• Personally well organised, with high levels of team organisation skills, including the ability to ensure deadlines are met by prioritising the work of yourself and your team.

Informal enquiries to Rosie Birch, email: a.r.birch@bham.ac.uk

To download the full job description and details of this position and submit an electronic application online please click on the ‘Apply‘ button above.

Valuing excellence, sustaining investment
We value diversity and inclusion at the University of Birmingham and welcome applications from all sections of the community and are open to discussions around all forms of flexible working