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Job description
Remote: Hybrid
Senior Supply Chain Manager | Health & Wellness Brand | London / Hybrid
Harmonic are proud to be partnering with a fast-growing wellness brand that has built an exceptional reputation through high-quality, effective products and a loyal customer base. In a market often driven by short-term trends, they’ve stood out by focusing on product integrity, strong repeat purchase, and building long-term trust with their community through product lines which are additive free and scientifically proven.
Following significant success in the UK, the business is now entering an important stage of scale. With growing retail partnerships, strong momentum across social and TikTok, and plans to launch into the EU/Middle East, they’re focused on creating the operational foundations needed to support long-term expansion.
Taking full ownership of the end-to-end supply chain and operations function, the Senior Supply Chain Manager will be central to ensuring the business can scale without losing quality, speed, or customer experience. The successful candidate will lead the function from supplier and manufacturer relationships through to inventory planning, fulfilment, logistics, and customer operations.
Working closely with senior leadership, they’ll play a key role in shaping product launches, managing and optimising 3PL partnerships, and building the systems, processes, and resilience needed for international growth. It’s a high-impact role for someone who thrives in fast-growth environments and wants to help shape a genuinely exciting consumer brand as it moves from strong momentum into long-term market leadership.
Key Responsibilities
- Own and lead the end-to-end operational function of the business including supply chain management, logistics, fulfilment and customer service
- Develop and implement scalable operational strategies to support growth
- Manage supplier and manufacturing relationships, ensuring quality, cost efficiency, and reliability
- Drive improvements in COGS through supplier negotiation, production efficiencies, and smarter inventory management
- Work closely with commercial and finance teams to support profitability by improving operational efficiency and protecting margins
- Monitor operational performance against key business metrics including customer acquisition cost (CAC), customer retention, and churn, ensuring operations supports sustainable growth
- Manage and optimise 3PL relationships to support increasing demand across DTC and retail channels
- Identify risks and inefficiencies, proactively implementing solutions
- Ensure compliance with relevant regulations and industry standards
What our client would like to see (essential)
- Proven experience in an Operations, Supply Chain or Logistics role within a beauty, FMCG, food, drink or consumer brand
- Strong understanding of supply chain, manufacturing, and logistics in a product-led business
- Experience scaling operations in a fast-growth environment
- Strong commercial awareness and financial acumen
- Strong understanding of and experience with Excel
- Excellent organisational and problem-solving skills
- Confident stakeholder management, including suppliers and senior leadership
What we would like to see (non-essential)
- Experience working in a founder-led or entrepreneurial business
- Exposure to international supply chains or global expansion
- Experience with a DTC, subscription-based brand
- Experience implementing or upgrading operational systems (ERP, inventory tools, etc.)
- Experience with Xero and/or other accounting systems would be a benefit
- Passion for beauty, wellness, or consumer brands
Salary: £55,000 to £65,000
Hybrid working: 3 days per week in the London office
At Harmonic, we are committed to building inclusive and equitable workplaces. We actively encourage applications from candidates of all backgrounds and ensure every application is considered fairly and thoughtfully, regardless of race, religion, gender expression, disability, or sexual orientation.
