IT Systems Analyst Job at England,East of England,Essex,Braintree Full Time

REED Technology partnering with a growing organisation looking for a Systems & Support Analyst to support and enhance its IT environment. This hands-on role blends 2nd line support, systems administration, and infrastructure support, ensuring high-quality service delivery while contributing to ongoing improvements and IT projects.

Key Responsibilities
*Provide 2nd line support, managing incidents and service requests through to resolution
*Troubleshoot issues, perform root cause analysis, and implement fixes
*Support Microsoft 365, Windows environments, and endpoint devices
*Assist with system maintenance, patching, upgrades, and monitoring
*Manage users, access, and devices (e.g. Entra ID, Intune)
*Contribute to IT projects, system improvements, and documentation
*Ensure adherence to security best practices and policies

Skills & Experience
Essential:
*Microsoft 365 (Exchange, Teams, SharePoint, Entra ID)
*Windows 11 support and troubleshooting
*Endpoint management (Intune or similar)
*Basic networking (DNS, DHCP, VPN)
*Strong troubleshooting and customer support skills
Desirable:
*Azure / cloud platforms
*Virtualisation (VMware / Hyper-V)
*PowerShell / scripting
*ITSM tools (e.g. ServiceNow)
Experience
*3+ years in IT support or systems roles
*Experience in a structured IT environment
*ITIL knowledge (preferred)
*Full UK driving licence required

If you have the relevant experience and skills for this role, please apply using the link provided.