Billing & Collection Officer (local authority) Job at Wembley, London Full Time

Billing & Collections Officer (Local Authority)

Wembley (Hybrid Working)

Full-time: Monday–Friday, 9:00am–5:00pm

Immediate Start | Contract until at least December 2026

Pay Rate:

• £18.65 per hour (PAYE)
• £24.65 per hour (Umbrella)

The Role

We are currently recruiting for a Billing & Collections Officer to join a busy Local Authority team based in Wembley. This is an excellent opportunity for an experienced revenues professional to contribute to the efficient billing, collection, and recovery of a wide range of council debts.

You will play a key role in ensuring that revenues are maximised while delivering high-quality, customer-focused services.

Key Responsibilities

• Administer billing, collection, and recovery across:

  • Council Tax
  • Business Rates
  • Adult Social Care Debt
  • Parking & Road Traffic Debt
  • Sundry Debt
  • Housing Benefit Overpayments

• Determine correct liability, including:

  • Identifying liable parties and liability periods
  • Applying discounts, exemptions, reductions, and refunds
  • Identifying Houses in Multiple Occupation (HMOs)

• Maintain accurate customer and account records across revenue systems

• Handle customer queries across multiple channels (phone, email, face-to-face, online), ensuring:

  • High levels of customer service
  • Accurate and timely resolutions

• Progress debts through the recovery process to maximise collection and minimise arrears

• Negotiate realistic payment arrangements based on customers’ financial circumstances

• Promote digital services and support customers with channel shift

• Liaise with internal departments, external stakeholders, the Valuation Office Agency (VOA), and fraud/investigation teams

• Support responses to complaints, Subject Access Requests (SARs), and FOI requests

• Identify cases suitable for hardship relief or write-off and make recommendations

About You

To be successful in this role, you will have:

• Proven experience in local authority revenues and collections
• Strong working knowledge of:
  
  • Council Tax and/or Business Rates legislation
  • Recovery processes and enforcement procedures
• Experience handling high-volume customer enquiries
• Excellent communication and negotiation skills
• Strong attention to detail with the ability to manage complex casework
• Experience using revenues and/or financial systems
• Ability to balance customer sensitivity with revenue collection targets

Why Apply?

• Long-term contract through to December 2026
• Competitive hourly rates
• Hybrid working arrangement
• Opportunity to work within a supportive and high-performing local authority team
• Immediate start available

If you’re an experienced Billing & Collections professional ready for your next contract, apply now to be considered.