Director Of Accommodation Services – London Job at St James’s WCH PS a minute Full Time

Director of Accommodation Services – London Enrich the Journeys of our People and our Guests as our Director of Accommodation Services! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations. Some of the brilliant benefits you will enjoy as a Director of Accommodation Services are: Salary: Competitive Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties Complimentary stay after passing probation Extensive discounts on our benefits platform Access to healthcare cash plan Interest free season ticket loan Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Bike to work scheme Recommend a Friend incentive Uniforms provided and laundered complimentary Free meals on duty Opportunity to join our taskforces to contribute to the business focuses, community and environment Employee recognition schemes and Social Committee events including gala dinners and much more! We are currently looking for a passionate Director of Accommodation Services, to join our Accommodation Services Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Director of Accommodation Services, your main duties and expectations for the role will include: Team Management: Oversee all Housekeeping and Laundry department staff, including hotel employees, agency personnel, and contract cleaners, ensuring high standards of service and performance across the property. Cross-Department Coordination: Collaborate with multiple departments, Front Office, Engineering, and Guest Relations to ensure seamless service delivery and meet the expectations of all guests. Leadership of Senior Team: To be an active member of the hotels Senior Management Team. To direct and guide senior team members and Supervisors to ensure that all accommodation areas are consistently cleaned and maintained to the highest standards. Staff Training & Development: Lead a large team, identify and provide ongoing training and development to ensure excellence in service standards and performance across all departments. Financial management: Manage and be involved with the department’s financial performance, including preparing payroll forecasts, budget projections, P&L results, and contributing to the Capex preparation and annual budgeting processes. You will be required to work hours as necessary to fulfil your duties according to business needs, and in any event not less than 40 hours per week. We are One of Sunday Times’ Top 100 “Best Companies to Work For 2026” Leaders Club Hotel of the Year Award 2025 A Leading Hotels of the World member 5 red stars 2 rosettes Earth Check Silver Certified 2025 If you feel your experience, personality and interest are a match for this Director of Accommodation Services role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK