Customer Service Advisor Job at Belfast Full Time

Belfast, Antrim Are you ready to take your career to the next level with one of the UK’s most prestigious financial institutions? Lloyds Banking Group is looking for a hardworking, motivated, and caring individual to join their dynamic contact centre team. If you have a passion for customer service and want to make a real difference, this is the opportunity for you! Role: Customer Advisor Division: Customer Service Ops (CSO) New Business Location: Office Based 5 days per week, for initial 6 months. Then 3 days a week from home. 24 Cromac Place, Belfast BT7 2JB Pay rate: £12.92 per hour Contract: Temporary Hours: Full time, 35 hours per week Shift Pattern: Monday – Friday, 8am-6pm (Rotational shifts: 8am-4pm, 9am-5pm, 9.30am-5.30pm, 10am-6pm) Training: Full-time for 6-8 weeks About the Role: As a Customer Advisor in our Homes Operations Mortgages New Business Team, you’ll play a crucial role in helping our customers achieve their dream of owning a home. You’ll provide top-notch service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products, ensuring a smooth and efficient customer journey. Key Responsibilities: Case Ownership: Liaise with a diverse range of customers on products, brands, propositions, and systems. Decision Making: Use your judgment to make complex decisions. Relationship Building: Foster strong relationships with brokers. Customer Interaction: Deliver a positive experience through phone, email, or letter. Financial Calculations: Accurately calculate affordable lending on complex scenarios. Support Requests: Assist with affordability requests. Continuous Improvement: Identify and suggest ideas to enhance the customer and colleague experience What We’re Looking For: Adaptability: Ready to tackle new challenges. Curiosity: Eager to explore beyond the original question to uncover customer insights and improvements. Pace: Ability to work efficiently and meet targets. Communication: Strong customer service skills and excellent verbal communication. Perks and Benefits: Convenient Location: Close to public transport links. Free Parking: Onsite parking available. Flexible Benefits: Discounts on shopping, attraction tickets, and travel. Support and Training: First-class support and training for all colleagues. Career Growth: Opportunities for advancement within the company. Well-being Support: Access to dedicated apps and an Employee Assistance Programme. Holiday Allowance: Generous holiday allowance. Weekly Pay: Get paid to make a difference? Apply now and join us in putting customers at the heart of everything we do! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people Job InfoJob Title:Customer Service AdvisorCompany:CV-LibraryLocation:Belfast, AntrimSalary:£12.92 Per hourPosted:Closes:Mar 14th 2025Sector:Customer ServicesContract:TemporaryHours:Full Time

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