The Department for Business and Trade (DBT) has a clear mission – to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission. The team have been nominated four times in a row for ‘Best Public Sector Employer’ at the Women in Tech awards and won the award in 2025!
Join Our Team as a Part Time IT Service Manager!
Are you ready to play a pivotal role in ensuring seamless IT services that empower our staff to achieve their mission? As an IT Service Manager, you will be part of a busy and dynamic team, ensuring our IT services align with agreed service level agreements (SLAs). Your role is crucial in maintaining the highest levels of service quality and availability, enabling our staff to continue their vital work within DBT.
You will handle incidents, problems, and changes within the IT Team promptly while delivering excellent customer service. Additionally, you will oversee our asset/licence management process to ensure all assets/licences are utilised and accounted for, ensuring value for money.
This role is available in London Old Admiralty Building and must be worked from within the UK. This is a 2 day a week part-time role (16 hours), meaning you will need to be in the office for those 2 days a week. DBT will be flexible with your preference on these days and hours and if you have any questions regarding this, please don’t hesitate to email us on [email protected]
Find out about life at DBT, our benefits, and meet the team by watching our recruitment video, visiting our website, or reading our blog!
Main responsibilities
You will be an experienced IT professional who can:
It is essential that you have:
It is desirable that you have:
We’ll assess you against these behaviours during the selection process:
We’ll assess you against these technical skills during the selection process:
If you join us, you will get:
How to apply
As part of the application process you will be asked to upload a two-page CV and complete a 750-word personal statement outlining how you meet the essential skills and experience listed above. You can use bullet points and subheadings if you prefer.
Sift will be from week commencing 1st June 2026
Interviews will be from week commencing 15th June 2026
Please note these dates are indicative and may be subject to change.
If there is a high volume of applications, we will sift looking at the lead criteria ‘Experience of investigating issues, understanding the impact of technical changes, and identifying appropriate solutions, working with stakeholders to clarify requirements and benefits’ only. You may then be progressed to full sift or straight to interview.
How we interview
At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework.
How we offer
Offers will be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.
This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.
Checks will also be made against:
More about us
This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure in the candidate pack attached to this advert.
Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!
Feedback will only be provided if you attend an interview or assessment.
See our vetting charter .
This job is broadly open to the following groups:
Further information on nationality requirements
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles .
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