Systems Support Assistant Job at Guildford, Surrey Full Time

Our client is looking for a proactive and tech-savvy System Support Assistant to join our growing team. If you enjoy solving problems, helping people, and working with technology every day, this could be the perfect opportunity for you.

In this role, you’ll be the friendly face behind our IT and systems support helping colleagues stay connected, productive, and confident with the tools they use. No two days are the same, and you’ll gain hands-on experience across a wide range of systems, software, and business technologies.

Key Responsibilities:

The successful candidate will:

• Providing first-line support for hardware, software, and system issues
• Assisting staff with troubleshooting and technical queries
• Setting up laptops, desktops, printers, and user accounts
• Monitoring systems and reporting any technical concerns
• Supporting software installations, updates, and maintenance
• Maintaining accurate records of support requests and resolutions
• Helping improve internal processes and user experience
• Working closely with the wider IT and operations teams

Experience and Skills Requirements:

The job requires knowledge of:

• The General Insurance market, in respect of both Personal and Commercial insurance.
• Data Protection Act and the Consumer Credit Act.
• FCA Rules, particularly, those relating to Sales, Marketing and GDPR.
• The practical interpretation of the FCA’s Principles for business.
• The Law of Agency.
• The Company’s Complaints Procedure, The Financial Ombudsman’s Scheme and the Financial Services Compensation Scheme.

Desirable

• GCSE Level (or higher) Pass in English Language and Mathematics
• Batchelors Degree or Higher National Diploma
• A good understanding of CSS and HTML and how they interact. Knowledge of Javascript would be an advantage
• Understanding of Google Analytics and implementing code though Google Tag Manager
• Understanding of different types of Testing including A/B and Multivariate
• Experience of using A/B testing tools is an advantage
• Good working knowledge of MS Office including Excel and other data visualisation tools to express your findings and decisions to all stakeholders up to and including board level
• Knowledge of photoshop or other image manipulation tools an advantage
• Familiar with MS Clarity or other customer screen recording software (hotjar etc)

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.