Early Careers & Campus Operations Manager Job at London, UK Full Time

About Us

Global, inclusive and innovative – welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

https://www.weareams.com/

Become Part of Our Early Careers & Campus Talent Network!

Why Join our Network?

By joining our talent network, you’ll be among the first to receive notifications when opportunities become available. We’re taking an “always-on” approach to hiring, so even if there’s no immediate vacancy, we want to connect with great people now to move fast when the time is right.

Location: London

Working hours/shifts: Full-time

Employment Type: Permanent or Fixed Term Contract

Are you passionate about shaping the future of talent? Do you thrive in fast-paced environments where you can connect with emerging professionals and build meaningful relationships with universities and early career talent?

We’re building a pipeline of Early Careers & Campus Managers across multiple locations, and we’d love to hear from you!

AMS Early Careers & Campus is a specialist global practice supporting strategy and outsourced delivery of a diverse range of early careers programmes, including apprentice, intern, graduate, MBA, industrial placements, co-ops, work experience and insight programmes.

We have a proven track record of delivering early careers and campus recruitment services globally and hold strong expertise and tenure across a spectrum of industries for end-to-end campus services.

The Role

You will be responsible for the recruitment delivery, relationship management, and annual budget of a team of X recruiters/coordinators within a (large complex) client solution. You will support the Senior Manager (SM) / Client Operations Director (COD) in driving the achievement of the business area’s commercial and people strategy, managing their team to fulfil all contractually agreed quality thresholds. You will spend a % of your time providing line management and inspirational leadership to the team, driving engagement, retention, and wellbeing. You will role model the AMS behaviours, drive succession planning, and team/leadership development.

You will work closely with the key assigned client account(s) to ensure that the day-to-day services are provided effectively and efficiently, in compliance with the account’s service level and contractual obligations. You will act as a trusted advisor to the client, providing consulting and advisory on recruitment trends, building trust with the client by expanding key market knowledge and embedding this knowledge
onto the account. You will report into the Senior Manager/Client Operations Director.

Key Accountabilities

What you’ll do:

Leadership

• Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure they understand the account’s commercial model, and their role in helping achieve its strategic priorities and KPI targets
• Coach and develop direct reports or dotted line reports through ongoing one-to-one performance and development conversations with support from the SM/COD
• Support direct reports in the resolution of complex and contentious issues with clients, ensuring all escalations are resolved promptly – act as a liaison between client and recruiters where needed
• Maintain regular communication with team members, including conducting ongoing performance and development conversations and virtual team collaboration sessions

Client

• Determine and manage optimal resource allocation to support the talent strategy of the business area
• Build strong and influential trusted partner relationships with senior client stakeholders to develop and maintain business plans, recruitment plans, and organisational structures
• Custodian of the client’s Employee Value Proposition (EVP) ensuring the entire team can convey the proposition in a compelling way, enhancing the client’s brand presence in the market
• Build trust via advisory/consulting, providing market insights to the Client
• Effective, accurate, and timely creation of Monthly and Quarterly Business Reviews (MBRs and QBRs) to assess performance, review vital metrics, and evaluate progress toward strategic goals

Operations, Compliance and Finance

• Lead team in the delivery against targets, budget, and SLAs. Provide oversight of requisitions managed by recruiters to ensure they are meeting the contractually agreed service standards
• Manage the scope, governance, and compliance of the contract through team activity. Identify and tackle scope creep
• Ensure team’s compliance with the AMS Risk Management Framework and Account governance framework, including the identification and management of risk
• Ensure team’s compliance with legislation affecting area of work (e.g., age discrimination, IR35/The Good Work Plan, OFCCP, data management techniques or similar local legislative requirements) with the SM support

Innovation and Business Development

• Best practice and operational excellence through process efficiency review and implementation of improvement plans
• Support implementation of Continuous Improvement plan
• Share with Senior Manager/Client Operations Director any continuous improvement opportunities identified by self or team, including opportunities for process improvement, service enhancement, financial improvement, related strategic projects, and increasing the scope of the service within account

Skills & Requirements

Must haves

• Current Early Careers and Campus recruitment experience within an Operations Team Manager role
• Experience of working within Financial Services/Banking client
• You’ll have experience of presenting to and resolving issues for senior stakeholders (e.g. HR Leaders, Heads of Business) and gaining their agreement to a course of action
• Ability to liaise with and influence all levels of management to agree a change of direction or new process
• You’ll have experience of developing and delivering recruitment strategies and processes to improve outcomes (e.g. decreased time to hire, increased quality of hire)
• You’ll have demonstrated experience in the pastoral care and development of team members
• You’ll have experience at an advanced level of using Excel

Nice to have

• HR/Learning and Development experience

• Experience in behavioural/competency-based interviewing (both face to-face and via the telephone)
• Being able to prioritise, identify and create learning opportunities across the organisation for team members, utilising your coaching and team development skills

Why AMS?

At AMS, we come from every walk of life – and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day – you get one additional paid day off each year to volunteer for a cause that matters to you
• A competitive reward and benefits package*
• Flexibility in how and where you work*
• Hybrid model

*Details may vary slightly depending on your location, local labour law, etc.

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.

If you’re ready to bring your skills, curiosity, and passion, click Apply and let’s explore what we can achieve together!

As this is a pipelining req, there may be a delay in response.