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Job Description
This is a hands on apprenticeship where you’ll gain real world experience while developing your technical skills. You’ll be supporting a wide range of clients, helping to resolve IT issues and ensuring excellent customer service at all times.
Salary will be discussed further at interview.
Training course
Information communications technician (level 3)
Hours
Monday-Friday, 9:00 am-5:00 pm (37 hours per week, including one day of study).
37 hours a week
Monday 03 August
Duration
2 years
Work
As an apprentice, you’ll work at a company and get hands on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Key Responsibilities:
- Handling incoming support calls and emails
- Logging and managing tickets within the helpdesk system
- Prioritising and troubleshooting IT issues through to resolution
- Escalating complex problems when required
- Occasionally visiting client sites to provide on site support
You’ll gain experience in areas such as:
- IT support and troubleshooting
- Networking and systems maintenance
- Cybersecurity and data protection
- Software installation and upgrades
- Customer communication and service delivery
Where you’ll work
First floor offices, Brick House, 21 Horse St
Chipping Sodbury
Bristol
BS37 6DA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
South Gloucestershire and Stroud College
We specialise in supporting small to medium sized businesses with practical, reliable IT solutions. Our straightforward approach and transparent pricing help our clients get the most from their technology.
After this apprenticeship
Opportunity for a permanent role upon completion.