Developer Services Compliance Manager Job at Earlswood Full Time

Powered by Water, Driven by Purpose SES Water has a rich history of serving communities in the South East of England. Water plays an important role in our lives, which is why were committed to supplying our customers with access to 160 million litres of safe, reliable, clean water every day. Were proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, were working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife. Whether youre starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career. Ready to make a splash? Join our team today. Were looking for a Developer Services Compliance Manager to join our Wholesale team and play a key role in delivering an industry-leading customer experience for our Self Lay Providers (SLPs) and NAV customers. This is a highly collaborative, customer-facing role where youll combine account management, compliance oversight, and project delivery to ensure excellence across our Developer Services function. Youll be instrumental in maintaining high-quality standards, driving efficiency, and supporting the continued evolution of our performance and service offerings. What youll be doing: Building strong, trusted relationships with SLPs and NAV customers, delivering a best-in-class customer experience Managing non-contestable mains connection projects from end to end Ensuring compliance with legislative, industry, and company standards across constructed and adopted assets Developing and managing asset adoption and bulk supply agreements using standard industry templates Acting as a key escalation point for customers and internal teams Designing and quoting non-contestable water connections Conducting internal and external audits to ensure adherence to construction specifications and policies Driving improvements and owning workstreams within the Developer Services performance plan Collaborating with industry groups and representing the business at external events Supporting continuous improvement by streamlining processes and meeting key SLAs. What we are looking for: Were keen to hear from candidates who bring: Experience in Developer Services, utilities, construction, or infrastructure environments Strong knowledge of compliance, contracts, and regulatory frameworks Demonstrable experience in project management and stakeholder engagement Ability to manage customer relationships and provide effective escalation handling Analytical skills with attention to detail, particularly in audits and data management A proactive, solutions-focused mindset with the ability to drive improvements Whats in it for you: We know our people drive our success – so were committed to offering an excellent range of benefits, including: Generous annual leave bank holidays Bonus Plan Company car Competitive contributory pension Share-save scheme Health benefits & wellbeing support programmes Group discounts Cycle to Work scheme Financial support services Development and training opportunities and much more! Closing Date: 5th June 2026 We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible. Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values, which are essential to our success, are: Be Rock Solid – Build trust and be trusted. Be the one we all look to and can depend on. Be You – We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future – Embrace change. Drive Progress. Own the challenge.