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Full job descriptionIT Support Engineer | Remote with Field Work | £38,000
Oscar Technology has partnered exclusively with a leading MSP to recruit for a skilled IT Support Engineer to join their team remotely, but will have field field responsbilities.
Job Description
As a Support Engineer, you will play a crucial role in the company’s effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer… so it’s a great opportunity to get involved from the beginning with a lot of project work!
Responsibilities Include:
*Monitoring & dealing with issues raised in the logging system and directly through the phone.
*Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
*Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
*Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
*Assist with data retrieval, backup management – either onsite or cloud based.
*Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
*Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
*Knowledge with virtualization technologies such as VMware and Hyper-V.
*Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
*Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
*Knowledge of Active Directory and user account management.
*Familiarity with server administration demands such as user management, file shares and security.
*Strong communication and interpersonal skills.
Oscar Technology has partnered exclusively with a leading MSP to recruit for a skilled IT Support Engineer to join their team remotely, but will have field field responsbilities.
Job Description
As a Support Engineer, you will play a crucial role in the company’s effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer… so it’s a great opportunity to get involved from the beginning with a lot of project work!
Responsibilities Include:
*Monitoring & dealing with issues raised in the logging system and directly through the phone.
*Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
*Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
*Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
*Assist with data retrieval, backup management – either onsite or cloud based.
*Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
*Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
*Knowledge with virtualization technologies such as VMware and Hyper-V.
*Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
*Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
*Knowledge of Active Directory and user account management.
*Familiarity with server administration demands such as user management, file shares and security.
*Strong communication and interpersonal skills.
IT Support Engineer | Remote with Field Work | £38,000
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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