IT Support Apprentice Job at London Full Time NEW

Rochdale (On-site)Contract:

Full-Time Apprenticeship (Permanent)Salary:

£16,000

£18,000 per yearDuration:

1215 month apprenticeship programmeStart Your Career in ITWere looking for a motivated and enthusiastic

IT Support Apprentice

to join a growing managed service provider delivering reliable IT solutions and excellent customer support.This is a fantastic opportunity to kick-start your career in IT, gaining hands-on experience in a real support environment while working towards a recognised qualification. If youre passionate about technology, enjoy problem-solving, and want to develop your skills, this role provides the perfect foundation.The RoleAs an IT Support Apprentice, youll be part of a busy Service Desk team, providing first-line technical support to clients and supporting day-to-day IT operations. Youll gain exposure to multiple systems and technologies, working both remotely and on-site to resolve technical issues.This role is ideal for someone who is eager to learn, adaptable, and confident working in a fast-paced environment.Key ResponsibilitiesProviding

1st Line IT Support

to clientsHandling calls, service tickets, and email requests via the Service DeskDelivering both

remote and on-site technical supportMonitoring and maintaining network and server infrastructureTroubleshooting hardware, software, and connectivity issuesResponding quickly to faults, system outages, and technical incidentsCreating and maintaining process and support documentationBuilding and maintaining strong relationships with clientsAbout YouWere looking for someone who is:Passionate about IT and eager to build a long-term career in technologySelf-motivated, disciplined, and goal-drivenA strong problem-solver who enjoys learning new systemsAdaptable and comfortable working with different tools and environmentsConfident communicating clearly with both technical and non-technical usersOrganised and able to manage multiple tasksSkills & RequirementsEssential:Full UK driving licence (required for on-site support)Good understanding of Microsoft Windows operating systemsBasic knowledge of networking concepts (routers, wired/wireless networks)Understanding of TCP/IP fundamentalsStrong written and verbal communication skillsGCSEs (or equivalent), including Maths and EnglishDesirable:Around 1 year of IT experience (education, personal, or work-based)

Training & Development

Youll complete a

1215 month IT apprenticeship programme

, combining hands-on work experience with structured training.Youll develop skills in:Operating systems and IT supportServer administrationNetworking and infrastructureCyber security fundamentalsCustomer service and service desk supportYoull be supported throughout your learning with mentoring, training sessions, and practical experience.BenefitsCompetitive apprenticeship salary (£16,000£18,000)Company pensionGym membershipHands-on training in a real IT environmentSupportive team focused on your development and growthOpportunity for long-term career progression in ITAdditional Information

This is an

on-site role

(not remote)Candidates must be able to reliably commute to or relocate to

Rochdale

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