Head of Neighbourhood Safety Services Job at London Full Time

14/06/2026Hours

36.00Salary

Grade 8: £59,305 – £67,894Location

BoltonJoin our team as Head of Neighbourhood Safety ServicesMake a real impact in our communities.We are looking for an experienced and forward

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thinking Head of Neighbourhood Safety Services to work alongside our part

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time Head of Service. Together, you will lead specialist teams and help ensure our neighbourhoods are safe, resilient and great places to live.This is a senior leadership role with the opportunity to shape services across our organisation and with partners across Greater Manchester.You will lead services covering anti

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social behaviour (ASB), estate enforcement, mediation and tenancy fraud. You will focus on delivering high

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quality, customer

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focused and legally compliant services that protect customers and strengthen communities.If you are passionate about prevention, early intervention, safeguarding and achieving positive outcomes for customers, this is an opportunity to help shape the future of neighbourhood safety.Key ResponsibilitiesLead Neighbourhood Safety Services, including day-to-day delivery, service planning and continuous improvementProvide both strategic (long-term) and operational (day-to-day) leadership across ASB, enforcement, mediation and tenancy fraud servicesDevelop and review policies and procedures so they reflect legislation, best practice and new or emerging risksBe a visible and supportive leader for managers and specialist teamsSupport the management of complex and high-risk cases, including safeguarding, organised crime and hate incidentsBuild and maintain strong partnerships with local authorities, police, community groups and regional networksOversee performance measures, KPIs and quality standards to ensure services are effective and consistentLead, develop and support managers and teams to build a skilled, confident and supported workforceManage budgets and resources to deliver value for moneyLead service improvements and changes to better meet customer needs and organisational prioritiesEnsure equality, diversity and inclusion, health and safety, and customer focus are part of everyday practiceWhat youll need to succeedExperience leading multiple teams within neighbourhood safety, housing or a related fieldStrong knowledge of housing and neighbourhood safety legislation, or the ability to learn and apply this knowledge with supportAbility to communicate clearly and build positive, productive working relationshipsExperience of delivering projects, service improvements or organisational changeA practical, solution-focused approach to problem solving and service deliveryStrong organisational skills, with the ability to manage competing priorities and deadlinesConfidence using digital systems, including Microsoft 365 and case management systemsA full UK driving licence and willingness to complete a DBS checkWe recognise that people gain skills and experience in different ways. If you meet most of the criteria and feel this role could be a good fit, we encourage you to apply.What we offerHybrid working & flexibility

supporting work-life balanceGenerous annual leave

starting at 27 days, rising to 32 days after 5 years plus bank holidaysBirthday day off

take your birthday as paid leaveBuy or sell annual leave

flexible options to suit your lifestyleLocal bank holiday

extra day off around New YearEnhanced maternity, paternity & adoption payFree on-site parking at key office locationsEmployee Assistance Programme

emotional wellbeing support for you and your familyCycle to Work & Car Leasing Schemes

save on tax and NIPension schemes with life insurance coverPerkbox – an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and moreHealthcare cash plan

claim back costs for dental, optical, physio & moreLifestyle discounts

cashback and savings at major retailersLearning & development opportunities

grow your careerVolunteer days

up to 5 paid days to give backInterview Date(s):

Interviews for this position are TBCApplying InstructionsIf you are interested in this role, please click Apply Online to provide your CV and supporting statement.In your supporting statement, please provide clear, specific and evidence

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based examples showing how you meet the essential criteria marked (A) in the person specification. Please explain what you did, how you did it and what the outcome was, as these criteria are used for shortlisting and assessment. Addressing the desirable criteria is optional, but may strengthen your application.We welcome applicants from all backgrounds, including those who are neurodivergent or have a disability. If you need any adjustments during the recruitment process or in the role, we are happy to support you.As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment.

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