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Overview
We are looking for a well-rounded IT Engineer who can take ownership of both day-to-day support and full project delivery. This role combines service desk responsibilities with end-to-end project management, including customer onboarding, migrations, and solution design.
You will play a key role within the IT team, contributing across all areas of service delivery while also helping shape the direction of our IT services offering.
Key Responsibilities
*Work as part of the IT team to manage and resolve support tickets across customer environments
*Provide remote support to customers from the office and attend site visits where required
*Configure and deploy laptops, desktops, and Mac devices (Azure/Entra joined)
*Support Microsoft 365 environments including Exchange, SharePoint, OneDrive and Teams
*Deploy and support security solutions including endpoint security, email security, backup, RMM, security awareness training, and password management tools
*Work with and support solutions within the Acronis stack
Project & Onboarding Responsibilities:
*Lead IT onboarding projects from discovery through to delivery
*Conduct discovery calls and audits of customer infrastructure
*Design and implement IT solutions based on customer requirements
*Deliver migrations (e.g. server to cloud, NAS to SharePoint, tenant migrations)
*Manage project timelines, documentation, and customer communication
*Attend customer sites to support installations and project delivery
Internal & Strategic Responsibilities:
*Contribute to internal IT projects and continuous improvement initiatives
*Support product selection, testing, and rollout of new services
*Help shape and refine F One’s IT service offering
Skills & Experience
*Minimum 3–5+ years’ experience in IT support, ideally within an MSP environment
*Proven experience delivering IT projects or migrations
*Strong understanding of Microsoft 365 and cloud technologies
*Experience deploying security solutions such as endpoint protection, email security, backup, or RMM platforms
*Ability to manage multiple workstreams across support and project delivery
*Excellent communication and customer-facing skills
*Comfortable working independently and taking ownership
Additional Requirements
*Full UK driving licence
*Willingness to travel to customer sites as part of the role
What We’re Looking For
*A well-rounded engineer who is comfortable across both support and project work
*Someone who can take ownership of customer onboarding and delivery
*A proactive individual who can contribute to the growth and evolution of our IT services
Package
*Competitive salary
*Company vehicle
*Ongoing training and development
*Opportunity to play a key role in a growing MSP
*Company and team-based incentives
