Credit Controller Job at Staines-upon-Thames, Middlesex Full Time NEW

£31k – £32k + £5k Bonus + Defined Benefits Pension Scheme + opportunity to study ICM

The Role

An exciting opportunity has arisen to join a large, well-established and highly respected organisation with a strong national presence and a reputation for operational excellence. This is a business that places real value on its people, offering a structured environment, clear processes, and the opportunity to contribute to continuous improvement across finance operations.

As a Credit Controller, you will play a pivotal role in supporting the organisation’s cash flow and financial stability. Working as part of a collaborative finance team, you will take ownership of a portfolio of accounts, ensuring timely collection of outstanding debt while maintaining strong working relationships with both internal stakeholders and external customers.

This role would suit an experienced credit control professional who thrives in a fast-paced environment, enjoys problem-solving, and is confident managing multiple priorities. You will be someone who can work both independently and as part of a team, bringing a proactive and solutions-focused approach to your work.

Key Responsibilities

• Proactively manage and collect outstanding debt across a portfolio of accounts
• Chase overdue invoices via telephone, email, and written correspondence
• Negotiate and implement payment plans where appropriate
• Issue dunning letters and escalate accounts in line with company policy, including legal proceedings if required
• Carry out regular account reconciliations to ensure accuracy and resolve discrepancies
• Take ownership of customer queries through to resolution in a timely manner
• Liaise with internal departments to resolve issues impacting payment
• Support the management of withholding tax where applicable
• Monitor aged debt and take appropriate action to minimise risk
• Contribute to continuous improvement by identifying and suggesting process and system enhancements
• Support reporting and analysis to aid decision-making and improve cash collection performance

About You

• Minimum 2–3 years’ experience within a credit control or accounts receivable environment
• Proven track record of cash collection and reducing aged debt
• Strong organisational skills with the ability to manage workloads and meet deadlines
• Confident communicator, particularly over the phone
• Ability to work under pressure and handle high volumes of activity
• Proactive, detail-oriented, and solutions-focused mindset
• Strong team player with the ability to build relationships across the business
• Comfortable identifying inefficiencies and making recommendations for improvement

The Offer

• Salary: £31k – £32k
• Annual bonus of up to £5,000 (paid quarterly, based on performance and KPIs)
• Defined benefits pension scheme
• Opportunity to study ICM
• Opportunity to join a large, stable organisation with long-term career prospects
• Supportive and collaborative team environment
• Structured processes with scope to contribute to ongoing improvements

If you’re a Credit Controller looking to join a reputable organisation where your contribution will have real impact, this is an excellent opportunity to take the next step in your career.