Credit Controller Job at Luton, Bedfordshire Full Time

Morgan McKinley Northern Home Counties are representing a growing brand in Luton, seeking a Credit Controller to join their established finance team.

This is an excellent opportunity for an experienced Credit Controller or Accounts Receivable professional to join a successful and expanding organisation. Based in Luton, you will play a key role in managing outstanding debt, resolving invoice queries, and ensuring cash collection targets are achieved while maintaining strong customer relationships.

The Role:

The primary purpose of this position is to investigate, identify, and resolve outstanding invoice issues, ensuring prompt payment collection and reducing aged debt across the ledger.

Key Responsibilities:

• Communicate with customers and operational teams to resolve account queries.
• Build and maintain strong customer relationships through regular phone and email contact.
• Manage aged debtors and implement effective debt collection processes.
• Chase and collect overdue payments while maintaining a professional and customer-focused approach.
• Investigate payment delays and work proactively to resolve disputes.
• Maintain accurate customer records and account information.
• Process and allocate unallocated payments as required.
• Update and improve spreadsheets, databases, and reporting tools where appropriate.
• Support sales invoicing activities and provide assistance across the wider accounts team.
• Ensure collection targets are achieved while promoting customer goodwill.

Skills & Experience:

• Previous Credit Control or Accounts Receivable experience is highly desirable.
• Strong Microsoft Office skills, particularly Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to work independently and use initiative.
• Excellent organisational and time management skills.
• Ability to prioritise workload and meet multiple deadlines.
• Confident and professional telephone manner.
• Strong problem-solving and decision-making abilities.
• Resilient and adaptable within a growing and evolving business.
• Team player with a positive and enthusiastic approach.