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The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders. What you’ll be doing * Owning and managing incidents and service requests from start to finish, including high-priority customer cases * Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows * Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls * Contributing to service quality improvements by identifying recurring issues and preventative actions What we’re looking for * At least 3 years of experience in a service desk or technical support role with end-to-end case responsibility * Strong troubleshooting and problem-solving skills across technical systems * Confident communicator, comfortable explaining technical topics in clear and simple terms * Exposure to EDI, supply chain processes, or enterprise systems is an advantage * Curiosity and interest in emerging technologies, including AI, and how they can be used to improve support processes and customer experience * Ability to work independently in a fast-paced, remote first role Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
The role is well suited to someone who enjoys structured problem-solving, working with interconnected systems, and engaging confidently with both technical and non-technical stakeholders. What you’ll be doing * Owning and managing incidents and service requests from start to finish, including high-priority customer cases * Troubleshooting technical issues across platforms and workflows, including EDI and supply-chain-related document flows * Communicating clearly and professionally with customers, suppliers, and internal teams, including participation in client calls * Contributing to service quality improvements by identifying recurring issues and preventative actions What we’re looking for * At least 3 years of experience in a service desk or technical support role with end-to-end case responsibility * Strong troubleshooting and problem-solving skills across technical systems * Confident communicator, comfortable explaining technical topics in clear and simple terms * Exposure to EDI, supply chain processes, or enterprise systems is an advantage * Curiosity and interest in emerging technologies, including AI, and how they can be used to improve support processes and customer experience * Ability to work independently in a fast-paced, remote first role Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.
