Director of Operations Job at Loughborough Full Time

Operations Director (Renewable Energy & Heat Pump Services)

📍 Midlands | Full-Time | Permanent

We are currently partnering with a fast-growing renewable heating and energy services business to recruit an Operations Director to lead the next phase of operational growth and service delivery.

This is a senior leadership opportunity for an experienced operations professional who can drive performance across installation, commissioning, maintenance, and customer service functions while helping scale a business operating at the forefront of the UK’s low-carbon heating transition. The company specialises in air source heat pumps, solar technologies, and renewable energy solutions for residential and light commercial markets.

The Company

Our client is a specialist renewable energy business delivering:

• Air source heat pump installations
• Renewable heating solutions
• Solar and energy technologies
• Commissioning, maintenance, and monitoring services
• Technical support for developers, housing providers, and homeowners

The business has established a strong reputation for quality design, installation standards, and long-term customer support, positioning itself to capitalise on the significant growth expected within the UK heat pump market.

The Role

Reporting directly to the senior leadership team, the Operations Director will take responsibility for the overall operational performance of the business.

You will oversee installation teams, service operations, technical support functions, supply chain coordination, and customer delivery, ensuring projects are delivered safely, profitably, and to the highest quality standards.

This role will play a critical part in building scalable processes and operational infrastructure to support continued company growth.

Key Responsibilities

Operational Leadership

• Lead day-to-day operational activities across installation, service, and maintenance divisions
• Develop and implement operational strategies aligned with business growth plans
• Drive operational efficiency, productivity, and profitability
• Establish KPIs and performance metrics across all operational teams

Project & Service Delivery

• Ensure projects are delivered on time, within budget, and to agreed quality standards
• Oversee installation, commissioning, and aftersales operations
• Drive improvements in customer satisfaction and service delivery
• Manage operational risks and resolve escalated issues

Team Leadership

• Lead, mentor, and develop operational management teams
• Build organisational capability to support future growth
• Create a high-performance culture focused on accountability and continuous improvement
• Support recruitment and workforce planning initiatives

Compliance & Quality

• Ensure compliance with industry regulations, accreditation standards, and health & safety requirements
• Maintain quality assurance processes across all operational activities
• Support continuous improvement initiatives and operational best practice

Commercial & Strategic Support

• Work closely with commercial and technical teams to support business objectives
• Manage operational budgets and resource planning
• Contribute to strategic planning and business expansion initiatives
• Support partnerships with developers, housing providers, and key customers

The Candidate

We are seeking an experienced operational leader with a strong background in renewable energy.

Essential:

• Experience within the heat pump or renewable heating sector
• Experience working with developers, housing associations, or residential construction markets
• Engineering or technical qualification
• Experience supporting rapid business growth

The Package

• Salary £80,000 – £100,000 depending on experience
• Car allowance or company vehicle
• Pension
• Private healthcare
• Leadership development opportunities
• Significant influence over business strategy and growth

Why Apply?

This is an opportunity to join a business helping drive the transition to low-carbon heating, where you can make a tangible impact on operational performance, customer experience, and long-term business growth. With demand for renewable heating solutions continuing to accelerate, the successful candidate will play a pivotal role in shaping the future of the organisation