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Key Responsibilities*IT Operations Management – Own daily IT service delivery across the organisation as the primary internal IT lead.
*Technical Support – Provide hands-on support across hardware, software, networks, and user issues.
*Cloud Administration – Manage and maintain environments in AWS and Azure, including monitoring, access, and configuration.
*User Lifecycle Management – Handle new user setup, onboarding, permissions, and system access.
*Vendor & Contract Oversight – Manage remaining third-party providers and ensure smooth transition from outsourced services.
*Compliance Awareness – Support adherence to security and governance standards; MOD-related compliance knowledge is beneficial but not essential.
*Service Improvement – Implement processes, documentation, and best practices as the internal IT function grows.
*Engineering Support – Assist teams using SolidWorks and CAD tools (experience helpful but not required).
Essential Skills & Experience*Strong all-round IT capability across support, infrastructure, cloud, and service delivery.
*Experience with AWS and Azure environments.
*Ability to work independently and build structure in a transitioning IT landscape.
*Confident troubleshooting across Windows, networking, hardware, and business applications.
*Excellent communication and stakeholder management skills.
Desirable Skills*Understanding of compliance or similar regulated environments.
*Exposure to SolidWorks, CAD, or engineering-focused IT environments.
*Experience bringing outsourced IT functions in-house.
