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Job Description
Job Overview:
We are looking for a T2 Technician who will act as an on-site IT Support Engineer, providingdesktop and end-user support services. The role involves working either as partof a team or as the single point of contact for site-related IT issues, ensuring smooth operation of hardware, software, and meeting room technologies.
- Start Date: 22 June 2026
- End Date:30 August 2030
- Working Hours: Monday – Friday, 09:00 – 17:30
- Location: Garth Road, Gwynedd, Bangor, LL57 2RG
- Working Hours: Monday – Friday, 09:00 – 17:30
- Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE OR £19.33/hr (via a Hays approved umbrella company)
Key Responsibilities
- Act as on-site IT support, either independently or within a team
- Perform desktop hardware installations, upgrades, and swaps
- Provide desk-side support for hardware and software issues
- Handle walk-up user queries efficiently and professionally
- Initiate automated builds and post-login configurations for laptops
- Coordinate hardware repairs via defined warranty processes
- Maintain accurate system records in ServiceNow and follow strict processes
- Conduct proactive desk and meeting room checks to ensure availability
- Provide meeting room support and fault diagnosis
- Escalate issues or risks to Team Leaders as necessary
Key Requirements
- Proven experience in desktop support/IT support roles (2nd line/T2 level)
- Strong knowledge of hardware installation, troubleshooting, and repair coordination
- Familiarity with ticketing systems (ServiceNow preferred)
- Ability to follow defined processes, scripts, and policies
- Excellent customer service and communication skills
- Ability to work independently as well as part of a team
- Proactive approach to maintenance and issue prevention
- Full UK Driving Licence (mandatory)
How to Apply: If you’re interested in thisrole, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.