Senior User Researcher Job at City of London Full Time NEW

Senior User Researcher

London, Leeds, Manchester, Bristol

£55,000-£70,000

We’re hiring a Senior User Researcher to join a UK-wide digital consultancy delivering meaningful, user-centred services at scale.

You’ll work with clients who value evidence, inclusivity and impact, embedding research at the heart of Agile delivery. Expect complex problem spaces, multidisciplinary teams and the autonomy to influence outcomes from discovery through to live services.

What you’ll be doing as a Senior User Researcher

• Lead and design qualitative and quantitative user research across complex digital services
• Plan and run discovery, generative and evaluative research
• Embed user-centred and inclusive research practices
• Translate research insight into clear, actionable recommendations for design and delivery
• Advocate for accessibility, assisted digital and inclusive design approaches
• Work closely with designers, product managers and engineers to shape service direction
• Build strong client relationships
• Manage, mentor and support other user researchers
• Contribute to research standards, capability building and thought leadership

What you’ll bring to the table

• Proven experience as a Senior User Researcher within digital or service design environments
• Strong grounding in a wide range of user research methods and when to apply them
• Experience working within Agile, multidisciplinary teams
• Knowledge of accessibility standards and inclusive research practices
• •Confidence influencing senior stakeholders using research evidence
• Line management or mentoring/coaching experience
• A consultancy mindset — collaborative, adaptable and outcome-focused

What’s in it for you?

• £55,000–£70,000
• Contributory pension scheme
• Private medical options
• Flexible benefits package

To hear more about the Senior User Researcher opportunity, get in touch with Connor Smyth at Anson McCade on 020 7780 6706.