Assistant Student Support Officer Job at Durham Full Time NEW

The Role and the Department

We are pleased to invite applications for the role of Assistant Student Support Officer (1.0 FTE). This is a wonderful opportunity to become a highly visible and valued member of our College community, working closely with the Assistant Principal as well as the Principal and Vice-Principal. The postholder will be a key point of contact for our students, offering supportive, face-to-face guidance and helping to ensure they feel welcomed and supported throughout their time at Castle. They will work under the direction of the Assistant Principal, who leads student support within the College.

The Assistant Student Support Officer will work directly with individual students, helping to address their concerns wherever possible and connecting them with the most appropriate support. This may include liaising with academic departments, specialist University services such as the Counselling and Mental Health Service, and external agencies when needed. They will liaise actively with other parts of the University to provide joined-up support for students, and will maintain ownership of student cases even when referring them to other areas. The postholder’s responsibilities will also include assisting with College accommodation allocations, responding to ongoing accommodation enquiries, and contributing to proactive wellbeing initiatives within the College.

Induction, guidance, training and support in the role will be provided by the College’s Assistant Principal.

University College (Castle), founded in 1832, is a diverse and inclusive community based in Durham Castle. Home to 1,100 undergraduates and 450 postgraduates, the College cultivates a strong sense of belonging through 30+student-led societies, mentoring programmes, and vibrant events. With over 500 students in college accommodation and an engaged Senior Common Room, Castle champions inclusion, collaboration, and academic excellence. Regular formal dinners, charity initiatives and volunteering opportunities bring students together, creating a welcoming space for all.

Please note: Interviews are expected to take place on 15^th July 2026