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Full job descriptionIT Graduate | 26,000 + Excellent Benefits | 12-Month Fixed-Term Contract | Office Based
An opportunity has arisen for an IT Graduate to join a busy and supportive IT team, providing first-line technical support while gaining exposure to infrastructure, projects, system administration and business-critical technologies.
This role is ideal for an IT Graduate looking to build practical experience across a broad range of IT disciplines and develop the skills needed for a successful career in technology.
The Role
As an IT Graduate, you will act as the first point of contact for IT-related queries and incidents, supporting users across the business with hardware, software and systems issues. Alongside day-to-day support responsibilities, the IT Graduate will contribute to infrastructure activities, system testing, documentation and ongoing technology projects.
The successful IT Graduate will work closely with experienced IT professionals, gaining valuable exposure to a wide range of technologies and business systems.
Key Responsibilities
*Provide first-line support for hardware, software and user issues
An opportunity has arisen for an IT Graduate to join a busy and supportive IT team, providing first-line technical support while gaining exposure to infrastructure, projects, system administration and business-critical technologies.
This role is ideal for an IT Graduate looking to build practical experience across a broad range of IT disciplines and develop the skills needed for a successful career in technology.
The Role
As an IT Graduate, you will act as the first point of contact for IT-related queries and incidents, supporting users across the business with hardware, software and systems issues. Alongside day-to-day support responsibilities, the IT Graduate will contribute to infrastructure activities, system testing, documentation and ongoing technology projects.
The successful IT Graduate will work closely with experienced IT professionals, gaining valuable exposure to a wide range of technologies and business systems.
Key Responsibilities
*Provide first-line support for hardware, software and user issues
*Log, investigate and resolve IT incidents, escalating where required
*Configure and deploy laptops, desktops and other IT equipment
*Support Microsoft-based applications and business systems
*Assist with onboarding new users and delivering basic IT training
*Maintain IT asset records and equipment inventories
*Support meeting room and video conferencing technology
*Assist with software updates, patching and security activities
*Participate in testing for system and application changes
*Create and maintain process documentation and user guides
*Support disaster recovery and business continuity activities
*Contribute to continuous improvement initiatives across the IT function
About You
*Degree in Information Technology, Computer Science or a related subject
*Strong interest in IT support, infrastructure and technology operations
*Demonstrable programming experience through education, projects or personal development
*Excellent problem-solving and analytical skills
*Strong communication and organisational abilities
*A proactive and customer-focused approach
*Ability to manage workload effectively and work independently
Desirable experience:
*Service Desk or Help Desk experience
*SQL Server or database knowledge
*Microsoft technologies
*Customer-facing experience
*Understanding of ITIL principles
The Offer
*Salary of £26k
*12-month fixed-term contract
*Generous holiday entitlement
*Pension scheme
*Private healthcare
*Employee wellbeing initiatives
*Staff discount and reward programmes
*Ongoing training and development opportunities
*Exposure to a wide range of technologies, systems and projects
*Supportive and collaborative team environment
This position offers an excellent platform for an IT Graduate to gain hands-on experience, develop technical expertise and establish a strong foundation for a long-term career in IT.