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Full job descriptionIT Support Engineer
An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.
Key Responsibilities
*Deliver technical support by managing and resolving service tickets in line with agreed SLAs
*Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
*Complete sales orders and project work within agreed timelines
*Implement approved technical solutions remotely and onsite
*Support continuous improvement of Service Desk technologies and processes
*Develop and maintain operational procedures, technical documentation, and user guides
*Monitor and respond to cyber security threats and vulnerabilities
*Perform routine maintenance, including backups and network/device updates
*Communicate effectively with internal teams and customers regarding technical issues and security risks
*Stay up to date with emerging technologies and contribute to best practice standards
*Promote awareness of infrastructure and platform technologies across the business
Skills & Experience Required
Technical Expertise:
*Microsoft 365 technologies (including Defender, Intune, Exchange Online, SharePoint, Teams, OneDrive)
*Experience with Windows Server, networking (routers/switches), and VoIP systems
*Proven background in cyber security tools and threat monitoring
*Experience with Microsoft Azure (desirable)
*Previous technical support role covering infrastructure, cloud, and endpoint environments
*Experience deploying and supporting Microsoft 365 solutions
*Troubleshooting, diagnostic, and problem-solving skills
Team & Communication:
*Excellent customer service and communication skills
*Ability to work both independently and collaboratively
*Comfortable working under pressure in a fast-paced environment
This role offers a hybrid working model with a supportive team environment and opportunities to work with modern technologies across infrastructure and security.
Interested? Please Click Apply Now!