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IT Support Technician
Cardiff
£28,000
What You’ll Do:
As an IT Support Technician, you’ll play a key role in keeping systems, devices, and users running smoothly across a busy office environment. You’ll provide hands-on technical support, troubleshoot issues efficiently, and help ensure colleagues receive a reliable and responsive IT service.
You’ll work across a range of hardware, software, and network support tasks, helping to maintain day-to-day operations while contributing to ongoing improvements within the wider IT function.
Key responsibilities will include:
*Providing first and second-line technical support to internal users
*Diagnosing and resolving hardware, software, and connectivity issues
*Setting up and maintaining laptops, desktops, mobile devices, and user accounts
*Supporting Microsoft-based systems and business applications
*Escalating more complex issues where required and following through to resolution
*Assisting with system upgrades, maintenance, and IT projects
*Ensuring tickets and support requests are managed effectively and within agreed timeframes
*Delivering a professional and customer-focused support experience across the business
What You’ll Bring:
*Previous experience in an IT support or service desk environment
*Strong troubleshooting and problem-solving skills
*Knowledge of Microsoft operating systems and Office 365
*Understanding of networking fundamentals and IT hardware
*Excellent communication skills with the ability to support non-technical users
*A proactive and organised approach to workload management
*The ability to work effectively both independently and as part of a team
*A genuine interest in technology and continuous learning
Why You Should Apply:
This is a fantastic opportunity to join a growing organisation that genuinely invests in its people and technology. You’ll be part of a supportive team environment where your ideas and contributions are valued, with opportunities to develop your technical skills and progress your career.
You’ll also benefit from working within a business that promotes collaboration, flexibility, and professional development, alongside a competitive salary and strong employee benefits package.
Ready to Apply?
Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you’re perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can’t always guarantee it. If you haven’t heard back within 7 days, unfortunately, you haven’t been successful this time. Keep an eye on our site for new opportunities!
Cardiff
£28,000
What You’ll Do:
As an IT Support Technician, you’ll play a key role in keeping systems, devices, and users running smoothly across a busy office environment. You’ll provide hands-on technical support, troubleshoot issues efficiently, and help ensure colleagues receive a reliable and responsive IT service.
You’ll work across a range of hardware, software, and network support tasks, helping to maintain day-to-day operations while contributing to ongoing improvements within the wider IT function.
Key responsibilities will include:
*Providing first and second-line technical support to internal users
*Diagnosing and resolving hardware, software, and connectivity issues
*Setting up and maintaining laptops, desktops, mobile devices, and user accounts
*Supporting Microsoft-based systems and business applications
*Escalating more complex issues where required and following through to resolution
*Assisting with system upgrades, maintenance, and IT projects
*Ensuring tickets and support requests are managed effectively and within agreed timeframes
*Delivering a professional and customer-focused support experience across the business
What You’ll Bring:
*Previous experience in an IT support or service desk environment
*Strong troubleshooting and problem-solving skills
*Knowledge of Microsoft operating systems and Office 365
*Understanding of networking fundamentals and IT hardware
*Excellent communication skills with the ability to support non-technical users
*A proactive and organised approach to workload management
*The ability to work effectively both independently and as part of a team
*A genuine interest in technology and continuous learning
Why You Should Apply:
This is a fantastic opportunity to join a growing organisation that genuinely invests in its people and technology. You’ll be part of a supportive team environment where your ideas and contributions are valued, with opportunities to develop your technical skills and progress your career.
You’ll also benefit from working within a business that promotes collaboration, flexibility, and professional development, alongside a competitive salary and strong employee benefits package.
Ready to Apply?
Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you’re perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can’t always guarantee it. If you haven’t heard back within 7 days, unfortunately, you haven’t been successful this time. Keep an eye on our site for new opportunities!
