IT Manager Job at Greenford Full Time NEW

SCOPE

The IT Manager is responsible for the day-to-day operation, delivery, and optimisation of IT systems across East West Connect (EWC). The role supports the Head of IT by ensuring IT services, applications, infrastructure, and site-based technologies operate reliably, securely, and effectively in line with agreed IT strategy, governance, and policies. This is a hands-on operational role with a strong focus on construction and site-based systems, system integration, and continuous improvement.

KNOWLEDGE

ESSENTIAL CRITERIA:Minimum qualifications for this role are:

• Proven experience in a Senior Technical Specialist role or IT Manager role, ideally within construction, engineering, or field service environments
• Hands-on experience with Job Logic or similar construction/field service management systems
• Experience in Product Management, including system improvement and user-focused development
• Experience in Project Management, particularly delivery of systems across the entire lifecycle to Business-as-Usual support and ongoing maintenance. Solid background in Systems Administration and Microsoft tools (Windows Server, Active Directory, networking, SharePoint, Business Central, IAM)
• Experience managing cloud environments (e.g., Microsoft Azure)
• Understanding of construction project lifecycles, site operations, and field-based workflows
• Strong knowledge of cybersecurity, data protection, and business continuity planning
• Excellent leadership, communication, and stakeholder management skills
• Willingness to travel to other sites

DESIRABLE CRITERIA:

• Experience with construction software (e.g., project management, estimating, or BIM tools)
• Knowledge of integrations between SharePoint and cloud systems
• Familiarity with mobile workforce solutions and remote connectivity in site environments
• Experience with Power BI or other reporting/analytics tools
• Understanding of ITIL or structured IT service management frameworks
• MCSE certification or other Microsoft certifications

SKILLS

• Practical, solutions-focused approach with the ability to operate both strategically and hands-on within business-as-usual operations and project environments.
• Strong communicator, able to work effectively with end users, technical teams, business teams and site personnel with a friend, customer focused attitude.
• Adaptable and comfortable working in a dynamic, fast paced, project-driven environment
• Proactive mindset with a focus on continuous improvement

OTHER

• The ability to travel to a range of sites.
• Appreciation that there might be out of hours working, agreed in advance.

DUTIES

• Ensure that the systems at East West Connect and East West Compass are running smoothly with the ability to triage and troubleshoot issues a variety of technical issues, working with the business teams, MSP and IT suppliers to get the issues resolved.
• Making sure IT initiatives delivered are aligned to Data, IT and Cybersecurity compliance applying SDLC principles for delivery best practice.
• Driving the delivery of projects and enhancement initiatives for the business systems
• Support EWC project teams, including those based at site, making sure they have the equipment, system access and permissions in place to support their projects
• Able to troubleshoot a variety of systems and devices to get users operational
• To identify and deliver continuous improvement initiatives across the organisation identifying opportunities to improve the efficiency of business operations.
• Providing timely status updates for tasks and initiatives and contributing to and keeping the service management tool and project data up to date.
• Supporting the development of dashboards and KPIs
• Support the technical development of new platforms via provision of environments and management of user permissions. Active support and enhancement of various business systems managing configuration, IAM and system management.
• To represent the company in a positive and professional way at all times.
• To uphold all the values of the company at all times.