Client Management Specialist Job at Stevenage, Hertfordshire Full Time NEW

Location: Newport, Wales / Stevenage / Portsmouth, UK

Salary: Competitive salary and package dependent on experience

Career Level: We are hiring at levels – Senior Analyst or Specialist

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application. Note: The above information relates to a specific client requirement.

As a Client Management Specialist, you will join the IT team supporting the Digital Workplace. In this role, you will be responsible for maintaining, configuring, and supporting desktop technologies across a distributed environment. You will lead software distribution and patch management activities, including building and deploying software packages to workstations. The role also includes administration of software packaging, configuration management processes, and maintaining the client management infrastructure.

You will additionally operate in a third line support capacity, assisting with the resolution of complex issues, problems, and major incidents.

Primary Responsibilities

• Provide expert administration of Microsoft SCCM/MECM.
• Manage and configure Active Directory and Group Policy Objects (GPO).
• Oversee patching and software lifecycle management for Windows operating systems, including Windows 11.
• Apply advanced knowledge of the Windows registry, file system permissions, drivers, and related components.
• Work on assigned tasks and incidents as part of a managed service environment.
• Apply ITIL best practices in day to day operations and processes.

Desirable Skills & Experience

• Experience with Nexthink or similar End User Experience analytics tools.
• Strong experience with PowerShell scripting.
• Working knowledge of networking concepts to support advanced troubleshooting.
• Basic understanding of Linux operating systems.
• Understanding of core AI concepts and how they apply within business and delivery contexts.
• Proficiency in AI powered workplace tools (such as Microsoft 365 Copilot) to create, analyse, and refine content, automate repetitive tasks, summarise information, and improve workflow efficiency.
• Awareness of Responsible AI principles and adherence to enterprise AI governance, standards, and approved usage guidelines.
• AI Training and/or Certifications, or a commitment to ongoing learning to maintain and grow AI proficiency.