Training Executive, Customer Service Job at Altrincham Full Time NEW

Location: Altrincham (Hybrid Working) 

Contract: Full-Time 

Salary: Competitive + Benefits 

About Digital Rewards Group  

Digital Rewards Group is home to Kids Pass, one of the UK’s leading family membership platforms. We help families make the most of their free time by offering exclusive discounts on top UK attractions, restaurants, cinema, and more. With over 1.2 million members and a growing network of brand partners, we’re passionate about delivering value and we’re now looking for a talented Partnership Executive to join our team. 

Role Overview  

As a Partnership Executive, you’ll support the growth and management of our partner network by helping to identify new opportunities and build strong, lasting relationships with key brands. Working closely with the Partnerships Manager, you’ll play an active role in sourcing, onboarding, and supporting partners, ensuring their offers are well-positioned, up to date, and delivering value for both the business and our members. This role is ideal for someone early in their career who’s commercially minded and eager to develop hands-on experience in new business, partner development, and digital campaign delivery. 

Key Responsibilities  

• Support the identification and qualification of new partnership opportunities through research, proactive outreach, and tracking of inbound interest, following up on leads to ensure smooth and timely partner conversion.
• Assist in the onboarding of new partners by coordinating offer setup, gathering required assets, and ensuring smooth internal handover with content and product teams. 
• Help build and maintain strong working relationships with existing partners, providing day-to-day support and ensuring their offers remain accurate, engaging, and effective.
• Contribute to the development of exclusive offers and member promotions by working closely with the Partnerships Manager and Marketing team. 
• Monitor partner performance, gather insights, and assist with the preparation of reports to evaluate effectiveness and highlight areas for optimisation.
• Maintain up-to-date records of partner activity, offer terms, and communication history within internal systems.
• Collaborate with internal teams, including Marketing, Product, and Customer Support to support the successful delivery and promotion of partner campaigns. 
• Stay informed on competitor activity, market trends, and consumer behaviour to help shape outreach efforts and enhance partner targeting. 
• Provide support during seasonal campaigns and key promotional periods, ensuring timely partner communication and campaign execution.

Requirements and Skills  

• 1–2 years’ experience in a commercial, partnerships, marketing, or account support role (or relevant internship/placement experience) 
• Strong communication and interpersonal skills 
• Excellent attention to detail, particularly when working with data, copy, and partner assets 
• Highly organised and comfortable working across multiple tasks and priorities 
• Collaborative and proactive approach, with a willingness to learn and grow 
• Good working knowledge of Microsoft Office (Excel, Word, PowerPoint) 
• Comfortable using digital tools and systems (experience with CMS or CRM software is a plus) 
• An interest in digital platforms, e-commerce, hospitality, or membership-based businesses is desirable 

What We Offer  

• A fantastic opportunity to grow within a fast-paced digital business 
• Hybrid working with flexible arrangements 
• A friendly and supportive team environment 
• Competitive salary and benefits 
• Career development and training opportunities 
• The chance to work with some of the UK’s best-loved brands and attractions 

Interested?  

If you’re enthusiastic, detail-focused, and eager to build a career in partnerships or digital business, we’d love to hear from you.