IT Support Technician Job at Sheffield, Yorkshire Full Time NEW

We’re looking for an IT Support Technician to join a fast-paced organisation, providing reliable support across systems, infrastructure, and users.

You’ll deliver 1st and 2nd line support across desktops, laptops, servers, and mobile devices, troubleshooting hardware, software, and network issues while managing tickets through to resolution. The role also involves supporting Windows environments, Microsoft 365 (Exchange, SharePoint, Teams), Active Directory, and core networking (LAN/WAN, VPNs, firewalls).

You’ll play a key part in maintaining system performance, security, backups, and hardware deployment, while contributing to documentation and continuous improvement.

What we’re looking for:

• 2+ years’ IT support experience
• Strong knowledge of Windows and Microsoft 365
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with remote support tools
• Excellent communication skills and a user-focused approach

Any exposure to Azure, AWS, virtualisation, or scripting would be beneficial.

What’s on offer:

• Competitive salary
• Hybrid working
• Training and development
• Supportive team environment