Director, Customer Account Manager Job at United Kingdom Full Time NEW

Account Director – UK/Europe We’re looking for a dynamic and relationship-driven Account Director to help lead and grow some of the most exciting client partnerships across Europe. partnering with globally recognized brands, talent, productions, and organizations to bring ambitious projects to life. This is more than a traditional account management role. You’ll be a strategic partner, problem-solver, and trusted advisor who thrives in fast-moving environments and knows how to turn strong relationships into long-term success. You’ll collaborate closely with cross-functional teams across production, creative, operations, finance, and leadership while helping shape the future growth of our business. We’re looking for someone who is energized by building connections, delivering exceptional client experiences, and supporting projects that make an impact across sports, entertainment, and media. Serve as the lead strategic contact for assigned client accounts across Europe. Drive account growth by identifying new opportunities, expanding services, and supporting long-term client success. Lead the execution of client projects, campaigns, productions, and activations across sports, gaming, entertainment, and broadcast initiatives. Partner closely with internal teams including production, creative, finance, operations, and leadership to deliver best-in-class client experiences. Manage timelines, deliverables, budgets, and account performance across multiple concurrent projects. Support negotiations, renewals, and commercial discussions in partnership with leadership teams. Proactively identify challenges, mitigate risks, and develop solutions in fast-paced environments. Help improve internal processes and contribute to the continued growth and evolution of the client services function. Maintain accurate forecasting, reporting, and account documentation. Ensure all work is conducted in compliance with company policies, contractual obligations, applicable employment laws, and data privacy regulations. 5+ years of experience in account management, client services, partnerships, or related roles. ~ Strong commercial mindset with experience supporting account growth and client retention. ~ Excellent communication, presentation, and stakeholder management skills. ~ Fluency in English required; additional European languages are a plus. ~ Proficiency with CRM systems, project management tools, and collaboration platforms. Occasional travel may be required depending on client and business needs. Employees are expected to comply with all company policies, confidentiality obligations, and applicable employment and data protection laws. At OS Studios, we are a collective of gamers, sports fanatics, and are the architects of the next generation of live entertainment who turn moments into movements. If you’re tired of the “same old” and want to build the future of how millions of people consume content, this is your arena. Work on high-profile projects across sports, entertainment, gaming, and broadcast. Partner with globally recognized clients, brands, and talent. Be part of a company that values creativity, innovation, and relationship-building. Have opportunities for professional growth and meaningful career development in a rapidly evolving industry. Any personal data submitted as part of the application process will be processed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), and company privacy policies.