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Full job description
We are easyJet – a FTSE-250 listed, £multi-billion low cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service. What makes us easyJet?
Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.
Team
Join easyJet’s IT Services and Airline Operations (ITSO) organisation, responsible for delivering trustworthy, scalable, and efficient IT infrastructure services to support easyJet’s growth and ambitions. Our Platforms form the backbone of our technology capabilities, including Observability, Hosting, Connectivity, Identity and Access, and IT Common Tools.
The Role:
As a IT Service Assurance Specialist within the Identity and Access Management team, you’ll oversee the execution of standardised IT service management processes, tools, and frameworks. You’ll work closely with Supplier teams to ensure consistency and quality of service integration practices across platforms and products.
Job Accountabilities
- Manage and resolve IT incidents, including major incident management (on-call required)
- Prevent recurring issues through effective problem management
- Ensure service continuity, design, and transition
- Streamline change and capacity management processes
- Maintain service catalogue and knowledge management for accessibility and compliance
- Manage configuration items and ensure asset, patch compliance, and disaster recovery planning
- Align service integration strategies with platform objectives
- Monitor and enhance value delivered by platform processes
- Collaborate with Service Integration Lead and Community of Practice to drive process improvements
Requirements of the Role
Key Skills & Experience:
- Extensive experience in IT departments, providing cross-functional IT management
- Strong background in IT governance, policy definition, and process improvement
- Understanding of IT systems, architectures, and technologies
- Experience in IT service management (ITSM) and ITIL
- Proven ability to maximise offshore resource models and manage third-party suppliers
- Excellent planning, orchestration, and data analysis skills
- Strong stakeholder communication, influencing, and negotiation skills
- Ability to motivate teams and adapt plans to achieve business outcomes
Competencies:
- Builds positive relationships and supports team goals
- Understands business performance and external environment
- Focused on customer and shareholder value
- Delivers results and reviews progress
- Motivates self and team to achieve objectives
Hours: Full-time, 40 hours per week (On-call rota required)
Why Join Us?
This is a unique opportunity to shape the future of easyJet’s operations, working at the heart of a dynamic and innovative airline. You’ll work alongside senior leaders and play a pivotal role in delivering transformation at scale.
What you’ll get in return:
At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence.
We offer:
- Competitive base salary
- 20% bonus potential.
- 25 days holiday, pension scheme, life assurance, and a flexible benefits package.
- Discounted staff travel scheme for friends and family
- Annual credit for discount on easyJet holidays
- ‘Work Away’ scheme, allowing you to work abroad for 30 days a year
- Electric vehicle lease salary sacrifice scheme
Location & Hours of Work
We operate a hybrid working policy of 60% of the month spent with colleagues.
We look forward to your application and the possibility of you flying high with our team!
Application Process:
Interested candidates should apply through our careers portal.
Reasonable Adjustments:
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation
