Dementia Adviser Job at Swansea Full Time

About The Role

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference. We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Ceredigion on a fixed term contract until 31st December 2026, working 30 hours per week.

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.

Your days will be varied and meaningful. You might be visiting someone at home, offering calm reassurance over the phone, or working closely with other professionals to make sure the right support is in place. We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.

You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.

About you

• An understanding of dementia, or a willingness to learn about the experiences of people living with dementia and those who care for them.
• Experience providing information, guidance, advice or emotional support – this could be from health, social care, community, voluntary, customer service or other people focused roles.
• You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
• The ability to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
• Confidence using IT systems to maintain accurate and confidential records.
• A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.
• The ability to travel independently.
• The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about dementia, delivering information and signposting people to further resources and networks.

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities

• Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
• Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
• Deliver support through home visits, telephone contact and partnership working other professionals.
• Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
• Manage a defined caseload, maintaining accurate, respectful and confidential records.
• Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
• Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
• Facilitate and deliver regular peer support groups, creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.

Interviews for this role have been provisionally scheduled to take place via Teams week commencing 1st June.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer’s Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer’s Society.

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.

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