DSM Group has been delivering IT support, cloud, cyber security, backup, business continuity and data centre solutions since 1987. Based in Peterborough, we support businesses across the UK with a strong focus on reliability, customer service and technical expertise.
We are looking for a motivated and experienced 2nd Line IT Support Technician to join our growing technical team.
This role is ideal for someone who enjoys solving problems, working with a wide range of technologies, and delivering excellent customer service in a fast-paced MSP environment.
The Role
You will provide remote and onsite support to a variety of business customers, assisting with escalated support tickets, infrastructure projects and day-to-day IT operations.
You will work closely with senior engineers and the service desk team to deliver high-quality technical support and maintain strong client relationships.
Responsibilities
Required Skills & Experience
Desirable Skills
What We Offer
Why Join DSM Group?
At DSM Group, you’ll work on a broad range of technologies across managed IT, cyber security, cloud and data centre environments. We pride ourselves on technical capability, long-standing customer relationships and delivering solutions that genuinely help businesses operate securely and efficiently.
NO AGENCIES
Pay: £30,000.00-£34,000.00 per year
Work Location: In person
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