Call Centre Solutions Associate – Leeds
Customer Solutions Associate
Salary : from a minimum of 25,165 – depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus.
Location : Leeds, Thorpe Park, Hybrid working .
Start date : We have a start date for the 22nd of June , Assessment Centres will be running in our office on Friday 22nd May and Thursday 4th June.
Rotational shift pattern : Week 1: Mon 9-5:45, Tue 9-5:30, Wed Day off, Thur 9-5:30, Fri 9-5:30, Sat 9-4:00. Week 2: Mon-Fri 10:15-6:30.
Join us as a Customer Solutions Associate in our contact centre, you’ll help to navigate our customers’ journey and bring people back to financial health. You’ll be the real first point of contact for our customers, answering inbound and making outbound calls.
You’ll be the ear that listens to their financial struggles, and the voice that guides them through it. It’s hard work, with a real focus on listening skills , making sure we achieve the right outcome for our customers whilst working towards KPI’s. It’s not for everyone, but in this role, you can make a real impact on peoples’ lives.
What we are looking for
If you’re excited about this role but don’t meet every requirement – don’t worry, still apply. Your unique perspective could be just what we’re looking for.
What you’ll get
So, who are we?
We’re on a mission to make credit work better for all.
We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways.
According to The Sunday Times, we’re one of the best places to work in the UK, (we’re proud to be on their ‘Best Places to Work’ list for the second year running). Why? Because of the people who work here. Warm, welcoming, and super-talented. It’s our people that make us great.
We celebrate and share success, learn from failure, embrace change, and savour challenge.
Join us and from day one you’ll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you’ll be making a difference to the lives of millions of people going through tough times.
Ready to join us?
At Lowell, we’re committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive.
We welcome people from all backgrounds and experiences. Whatever your identity – culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability – if you’re passionate about making credit work better for everyone, we’d love to hear from you. Our strength lies in our people, and we’re proud to build inclusive teams supported by benefits that help everyone succeed.
Apply today and be the voice that guides customers back to financial health.
If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process, please contact a member of the Lowell Talent Team, who’ll be more than happy to support you.
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