User Researcher Job at City of London Full Time

User Researcher – Hybrid Working (Public Sector, SC‑Eligible Only)

This role sits within a specialist digital consultancy delivering evidence‑based, user‑centred services across the UK public sector. You will lead research that shapes services used by millions, working closely with multidisciplinary teams to ensure decisions are grounded in real user needs.

Key Requirements: • Security Clearance eligibility (SC) is essential • Hybrid working, typically 2–3 days per week on client site • Experience conducting research within or alongside public‑sector organisations

What You’ll Do: • Plan and conduct qualitative and quantitative research across discovery, alpha, beta and live • Recruit participants, run interviews, usability tests and contextual studies • Synthesise findings into clear insights that drive service and product decisions • Work closely with service designers, product managers and delivery teams • Ensure research aligns with GDS standards and supports evidence‑based decision‑making • Communicate findings to stakeholders at all levels

What You’ll Bring: • Strong portfolio of user research in complex environments • Experience with a range of research methods and when to apply them • Ability to turn research into actionable recommendations • Confidence working with ambiguity and shaping early‑stage direction • Excellent communication and stakeholder‑engagement skills • Full SC‑eligibility (UK residency for 5+ years, no restrictions)

What’s On Offer: • Flexible hybrid working • Opportunities to influence high‑impact public‑sector services • Supportive, multidisciplinary teams • Clear professional development pathway