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Senior IT Engineer – T3
As our Senior IT Engineer, you will be responsible for:
*Acting as an escalation point to 1st and 2nd line technicians.
*Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies.
*Maintaining a high degree of customer service for all IT Support queries and projects.
*Accurately updating /maintaining our ticketing system and striving to exceedSLAs.
*Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems.
*Liaising with third party softwarehardware providers to expedite prompt resolutions for clients.
*Provide guidance on cybersecurity and IT best practices.
*Effectively managing tickets & task through a PSA.
*Managing Project works efficiently.
*Mentoring and supporting colleagues.
*Providing technical support resource to support teams.
*Maintain accurate technical documentation and asset records.
*Out of Hours work on occasion
Skills / Experience preferred:
*Proven experience in a 2nd/3rd line support role within an MSP.
*Windows Server and 2019 installation, operation and troubleshooting
*Varied Cloud Solutions experience.
*Configure and manage virtualised environments (Hyper-V, VMware).
*Familiarity with backup solutions, RMM tools, and IT security practices.
*Exchange Online, Microsoft 365 deployment, operation and troubleshooting
*Active Directory and Group Policy Administration
*Microsoft Azure deployment, support and development exposure.
*Networking – Routers/Switches/Firewalls installation, operation and troubleshooting
*Cisco Meraki &Unifi configuration, deployment & management
*Connectivity – Experience specifying and deploying Fibre, MPLS, EFM,vDSL.
*Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec
*Excellent troubleshooting and communication skills across a variety of disciplines
*Desirable/advantageous Telephony – 3CX,Gamma, Microsoft Business Voice.
Preferred Qualifications:
*HND or BSC / Degree in Computer Science
*Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage.
*ITIL v4 certification(or willingness to work towards it)
*Current Driving License and owncar required.
REF-228 565
