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Job description
A well-established national organisation is looking for an IT Support Analyst – 1st Line to join its support team based in Inverness.
This is a varied and fast-paced role providing first-line technical support across a multi-site business environment.
Responsibilities will include acting as the first point of contact for IT support queries, triaging and prioritising incoming issues, and providing first-line technical support across hardware, software and internal systems.
Experience with remote support tools and basic networking concepts would be advantageous.
This opportunity would suit someone with a proactive approach who enjoys problem solving and delivering excellent customer support within a collaborative team environment.
Person specification:
- Previous experience within a 1st line IT support, helpdesk or service desk environment
- Confident acting as a first point of contact for technical support queries
- Experience triaging, prioritising and managing support tickets effectively
- Experience using remote support tools and ticketing systems would be advantageous
- Candidates must have full right to work in the UK, as visa sponsorship is not available for this position.
Benefits:
- Pension scheme
- Retain discounts & savings
- Staff lottery
- Wellbeing support
- Full training & development
