We are looking for a confident, technically capable, and customer-focused Customer Support Specialist to join our team.
This is not a general customer service role. The successful candidate will be the main point of contact for our customers and will be responsible for both customer service and technical support. A strong understanding of IT, especially Windows devices, Chrome OS, laptops and desktop computers, is essential.
Our business sells refurbished laptops, desktops and other IT equipment online. The purpose of this role is to provide excellent customer support, resolve customer issues efficiently, and reduce unnecessary returns by helping customers troubleshoot and fix technical problems.
The right person will be calm under pressure, technically confident, able to explain IT issues clearly, and comfortable dealing with customers by phone, email and online marketplace messaging platforms.
What the role involves
Your main responsibilities will include:
As we do not operate customer-facing premises, in-person customer contact is uncommon. However, occasional customer interaction may be required where customers collect purchases from the business premises.
This role would suit someone who
Essential requirements
To be considered for this role, you must have:
Desirable but not essential
It would be helpful if you have:
Tools and systems used
The role may involve using:
Training will be provided on our internal systems and processes, but strong existing IT knowledge is required for this role.
Important note before applying
This role requires both customer service ability and strong technical IT knowledge.
Please only apply if you are confident helping customers with laptop, desktop, and operating system issues, including Windows and Chrome OS, and if you are comfortable troubleshooting problems through written communication, phone support and remote desktop software.
We are looking for someone who can take ownership of technical customer issues, explain solutions clearly, and help resolve problems without unnecessary returns where possible.
Salary and schedule
Salary: £28,000–£32,000 per year, depending on experience and suitability
Schedule: Monday to Friday, 40 hours per week
Weekend availability: Occasional weekend availability may be required
Work location: In person, NG8, Nottingham
Pay: £28,000.00-£32,000.00 per year
Benefits:
Ability to commute/relocate:
Application question(s):
Work Location: In person
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