IT Operations Engineer Job at England,London,City of London Full Time NEW

We are recruiting an experienced IT Operations Engineer to provide urgent 2nd and 3rd line support within a busy Enterprise Transformation team during a period of organisational change. This role has been created to cover an immediate gap and requires someone who can operate confidently in a fast paced, hands on environment from day one.

You will deliver 2nd and 3rd line technical support across devices, identity, endpoint, network, cloud and security services. The focus of the role is resolving complex incidents efficiently, maintaining service availability, and supporting the business through transformation activity.

Key responsibilities*Delivering day to day 2nd and 3rd line IT support and incident resolution
*Acting as an escalation point for complex technical issues
*Supporting new starter onboarding, leavers and IT setup
*Providing administration and support across Microsoft 365 and CRM systems
*Supporting cloud, infrastructure and basic cyber security operations
*Maintaining a strong on site IT presence to minimise downtime
*Working closely with colleagues to ensure continuity of IT services during change
About you*Proven IT support experience with significant 2nd and 3rd line exposure
*Strong working knowledge of Microsoft 365
*Experience supporting Azure and cloud based environments
*Confident diagnosing, troubleshooting and resolving technical issues
*Calm, clear communicator able to support non technical users
*Practical, hands on approach with the ability to work under pressure

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.