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IT Technician
Immediate Start
A leading organisation is seeking an experienced IT Technician to join their Desktop Support team on a temporary basis. This is an urgent requirement, so candidates available for an immediate start are highly encouraged to apply.
This role is ideal for an IT professional with strong 1st/2nd line support experience who enjoys troubleshooting, supporting users, and working in a fast-paced technical environment. You will need Strong working knowledge of Microsoft and Mac operating systems for this role.
Immediate Start
A leading organisation is seeking an experienced IT Technician to join their Desktop Support team on a temporary basis. This is an urgent requirement, so candidates available for an immediate start are highly encouraged to apply.
This role is ideal for an IT professional with strong 1st/2nd line support experience who enjoys troubleshooting, supporting users, and working in a fast-paced technical environment. You will need Strong working knowledge of Microsoft and Mac operating systems for this role.
Your role:
*Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required.
*Escalate complex issues to third-party providers or the Infrastructure Manager when necessary.
*Develop strong working relationships with remote sites and end users to improve overall IT support experience.
*Work closely with operational teams to ensure IT assets are used efficiently and effectively.
*Maintain and update the IT asset register in line with ISO 27001 compliance requirements.
*Perform routine support tasks including:
*Password resets
*File restoration
*New user account creation
*Managing security group access
*Assist with new starter laptop builds, onboarding, and IT induction training.
*Maintain and update onboarding documentation and build checklists.
*Ensure software installations and devices are patched regularly using standard tools.
*Support the local area network across sites, escalating network issues where required.
*Maintain knowledge base documentation and FAQs for IT support processes.
*Provide guidance and orientation to users on operating computer equipment and systems.
*Manage local IT hardware stock and peripherals.
*Support delivery of IT project work within agreed deadlines.
*Assist with maintenance, patching and proactive monitoring of IT services and infrastructure.
*Support the change management process, raising change requests where required.
*Assist with maintaining ISO 27001 and ISO 9001 compliance activities.
*Produce reports on:
*Service desk performance
*IT asset status
*Backup status and performance
Essential Experience
*Working with Active Directory
*Supporting Office 365 environments
*Experience with Windows 10 and Windows 11
*Experience working within a Service Desk environment managing and escalating calls
*Creating and maintaining technical documentation
*Strong organisational skills and attention to detail
*Excellent written and verbal communication
*Ability to troubleshoot logically and methodically
*Ability to work effectively within a team environment
*Experience providing 1st / 2nd line support in Windows environments
Desirable Experience
*MacOS support
*Windows Server 2016 / 2019 / 2022
*Microsoft Hyper-V
*Hybrid Azure AD / Entra ID environments
*Backup technologies
*PowerShell scripting
*Experience working in a regulated or ISO-compliant environment
If you are an IT Support Technician available immediately and looking for a temporary opportunity with a dynamic IT team, please apply now with your CV.
