IT Support Technician (2nd/3rd Line) Job at England,North East,Tyne and Wear Full Time NEW

Baltic Recruitment are delighted to be continuing our partnership with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments to assist with their search for a IT Support Technician(2nd/3rd Line).

Overall Purpose:
*You will serve as a catalyst for change, driving the implementation of new digital solutions across the organization.
*In this role, you will take a hands-on approach to providing technical support for client-side devices and software, while also having the opportunity to engage with network infrastructure components like switches and servers.
*By leading projects and fostering user engagement, you will contribute to enhancing user experiences and the overall technological landscape.
*This role includes a combination of higher-level technical support and basic Tier I responsibilities. The technician will be responsible for troubleshooting, supporting, and configuring various IT systems while ensuring the smooth operation of day-to-day IT functions.
*You will also contribute to the ongoing improvement of IT processes and solutions, handling everything past Tier I up to Tier III for support.
Key Duties:

*Provide Tier II / Tier III technical support across multiple departments.
*Perform both basic Tier I and more advanced troubleshooting to resolve IT-related issues.
*Administer and support systems, including Active Directory, domain trusts, SharePoint, and network infrastructure.
*Handle desktop, server, wireless, and network-related issues, ensuring system uptime and performance.
*Assist in imaging and deployment of desktops, laptops, and other devices.
*Collaborate with cross-functional teams to ensure seamless IT operations and user satisfaction.
*Create and maintain documentation for IT procedures and systems.
*Participate in projects to implement new technologies and improve current systems, including virtualization technologies.
*Train junior staff on IT processes and tools as needed.
*Manage incidents, service requests, and changes using the company’s helpdesk system.
Key Requirements:

*Proven experience in a Tier II or Tier III support role.
*Strong knowledge of Active Directory, including domain trusts and group policies.
*Proficiency with network troubleshooting and administration, including wireless technologies.
*Proficiency in server log monitoring to ensure proactive maintenance and troubleshooting.
*Experience in desktop and laptop imaging solutions (no specific tool required, training will be provided).
*Proficiency in managing and supporting Microsoft technologies, including SharePoint.
*Ability to manage multiple priorities, tasks, and incidents while maintaining attention to detail.
*Familiarity with VMware virtualization.
*Excellent communication and problem-solving skills.
The Package:
*Competitive salary on offer, depending on level of experience.
*37.5 hours per week, Monday-Friday.
*Company pension scheme.
*Private health care.
*Life assurance.
*Quarterly bonus scheme potential.
*Additional benefits.