IT Support Engineer Job at Salford Full Time NEW

About the Role

Foursynergy Group are looking for an IT Support Engineer to play a key role in delivering high-quality technical support to 500 + users. It’s a great opportunity for someone looking to use their technical expertise while gaining exposure to project work in a dynamic, multi-site environment.

We are proud of our modern, well-maintained infrastructure which means that when support is required, it’s typically to enable users, solve genuine issues, or support change, not to work around outdated or unreliable systems.

It is a varied role combining day-to-day 2nd and 3rd line support with involvement in projects such as system upgrades, deployments, and service improvements ensuring issues are resolved efficiently and to a high standard.

Key Responsibilities

• Act as a central point of contact for IT-related service requests across multiple UK sites
• Diagnose and resolve complex 2nd and 3rd line technical issues efficiently and within agreed SLAs
• Provide technical guidance and support to other members of the IT Service Desk team
• Manage and maintain tickets within the IT Service Management (ITSM) system, including incidents, service requests, change and problem management within agreed SLAs
• Deliver excellent customer service, ensuring that all requests are completed to a high standard and within agreed service levels
• Support and maintain accurate Asset and Configuration Management records across the Group
• Build, configure, and deploy PCs, laptops, and network equipment as required
• Install, configure, and support user hardware and software in line with organisational standards
• Adhere to IT policies, procedures, and security standards, supporting wider organisational strategy
• Travel to sites as required to provide on-site support, including break-fix activities and project work
• Support IT security processes including user access management, device compliance, and adherence to cybersecurity best practices including Phishing and data loss prevention (DLP)
• Provide administration and support for Microsoft 365 services including Teams, Exchange and SharePoint
• Support with maintaining accurate technical documentation
• Contribute to IT projects such as system upgrades, deployments, and continuous service improvements
• Proactively identify trends or recurring issues to improve service reliability.

What we are looking for

We’re looking for someone with a relevant IT qualification (such as NVQ, Microsoft certifications, or equivalent hands-on experience). An ITIL Foundation qualification would be beneficial, although not essential.

You’ll bring strong technical knowledge across core end-user and infrastructure technologies, including Windows 11, Microsoft 365 (including Office, Teams, Exchange, and SharePoint), and Active Directory / Azure Entra ID. You’ll also have a solid understanding of patching and security principles, with exposure to wider technologies such as Intune for device management, networking and IP protocols, Windows Server environments, and cybersecurity best practice.

In terms of experience, you’ll ideally have worked in an IT support role providing 2nd and/or 3rd line support, with a proven track record of troubleshooting Windows operating systems and supporting Microsoft 365 environments. You’ll be confident working with ITSM tools to accurately record and manage incidents, service requests, and changes, and will have experience supporting users remotely as well as in person across multiple sites. Experience with network infrastructure (LAN, WAN, Wi-Fi, VPNs), Windows Server environments, antivirus solutions, and remote support tools (ideally Bomgar) would be beneficial. You’ll also have experience building and deploying hardware and resolving a wide range of desktop and peripheral issues.

Beyond technical ability, we’re looking for someone who is naturally analytical and solution-focused, with strong communication skills and the ability to explain technical issues clearly to non-technical users. You’ll be highly organised, able to prioritise effectively, and comfortable managing a busy and varied workload. A strong customer focus is essential, along with the ability to work both independently and collaboratively as part of a wider IT team. You’ll be flexible and adaptable in your approach, open to ongoing learning and development, and willing to work in a way that supports operational needs.

A full UK driving licence is required, along with a willingness to travel primarily across the North West, with occasional travel further afield as required.

What We Offer

• £30-35k per annum
• Salary sacrifice pension scheme with a 5% employer contribution
• Subsidised private healthcare
• Life assurance (x3 salary)
• Membership of a health cash plan which contributes to day-to-day medical costs
• Private GP
• Employee discount scheme including retail, hospitality and gym membership
• 25 days holiday, increasing to 28 with service
• Flexible working
• A supportive, mission-driven team

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Free flu jabs
• Life insurance
• Sick pay
• Store discount
• Work from home

Application question(s):

• What is your current job title?
• What is your current salary?
• Do you have the right to work in the UK?
• Do you hold a full valid UK driving licence?
• Are you based in the Greater Manchester Area?

Work Location: Hybrid remote in Salford M50 2ZY