Log In
Sign Up
Full job descriptionIT Support Engineer (Field-Based MSP) – Leeds
£26,000 – £31,000 + Benefits
A growing Managed Service Provider based in Leeds is looking to add an IT Support Engineer to its field engineering team. This role is ideal for someone who enjoys being customer-facing, working across varied environments, and providing hands-on technical support to a range of SME clients.
You’ll split your time between client sites and supporting from base/home, resolving issues, carrying out installs, and helping customers improve their overall IT estate. This is a great opportunity for someone wanting exposure to different technologies and businesses rather than being tied to one internal environment.
The Role*Deliver onsite 1st and 2nd line IT support to a range of business clients
*Diagnose and resolve hardware, software, networking, and user issues
*Install and configure PCs, laptops, printers, mobile devices, and peripherals
*Support Microsoft 365 environments including user admin and troubleshooting
*Assist with server, backup, networking, and cloud support tasks
*Carry out upgrades, migrations, and project-based work
*Build strong client relationships and provide high service levels
*Escalate complex issues where needed while owning tickets through to resolution
Required Experience*Previous experience in an IT Support Engineer, Service Desk, or Field Engineer role
*Strong Windows desktop and end-user support experience
*Good knowledge of Microsoft 365 / Office 365
*Basic networking knowledge (TCP/IP, routers, switches, Wi-Fi)
*Excellent communication and customer service skills
*Able to work independently and manage workload effectively
*Full UK driving licence
Desirable Skills*Previous MSP experience
*Exposure to Windows Server / Active Directory
*Experience with backups, virtualization, or Azure
*Knowledge of Intune / Entra ID
Package*£26,000 – £31,000 depending on experience
*Mileage / travel expenses
*Pension
*Training and certification support
*Clear progression path
*Varied client-facing role with strong technical exposure
IT Support Engineer (Field-Based MSP) – Leeds
£26,000 – £31,000 + Benefits
A growing Managed Service Provider based in Leeds is looking to add an IT Support Engineer to its field engineering team. This role is ideal for someone who enjoys being customer-facing, working across varied environments, and providing hands-on technical support to a range of SME clients.
You’ll split your time between client sites and supporting from base/home, resolving issues, carrying out installs, and helping customers improve their overall IT estate. This is a great opportunity for someone wanting exposure to different technologies and businesses rather than being tied to one internal environment.
The Role*Deliver onsite 1st and 2nd line IT support to a range of business clients
*Diagnose and resolve hardware, software, networking, and user issues
*Install and configure PCs, laptops, printers, mobile devices, and peripherals
*Support Microsoft 365 environments including user admin and troubleshooting
*Assist with server, backup, networking, and cloud support tasks
*Carry out upgrades, migrations, and project-based work
*Build strong client relationships and provide high service levels
*Escalate complex issues where needed while owning tickets through to resolution
Required Experience*Previous experience in an IT Support Engineer, Service Desk, or Field Engineer role
*Strong Windows desktop and end-user support experience
*Good knowledge of Microsoft 365 / Office 365
*Basic networking knowledge (TCP/IP, routers, switches, Wi-Fi)
*Excellent communication and customer service skills
*Able to work independently and manage workload effectively
*Full UK driving licence
Desirable Skills*Previous MSP experience
*Exposure to Windows Server / Active Directory
*Experience with backups, virtualization, or Azure
*Knowledge of Intune / Entra ID
Package*£26,000 – £31,000 depending on experience
*Mileage / travel expenses
*Pension
*Training and certification support
*Clear progression path
*Varied client-facing role with strong technical exposure
IT Support Engineer (Field-Based MSP) – Leeds
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
